Sonali Routray

• Managing schedules, preparing documents, handling correspondence (emails, letters), and organizing office files.
• Answering phone calls, greeting visitors, and providing customer service to internal and external stakeholders.
• Maintaining office supplies inventory, ordering supplies, coordinating maintenance and repairs, and ensuring a clean and organized workspace.
• Entering and maintaining data in various systems, creating spreadsheets and reports, and managing databases.
• Assisting with planning and coordinating meetings, conferences, and other company events.
• Assisting with bookkeeping, invoice processing, and expense tracking.
• Supporting project teams with administrative tasks, including scheduling, record-keeping, and communication.

- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical
issue