Sonali Sandhu
Shimla
Summary
Dynamic Front Office Assistant with a proven track record at Ashiana Clarks Inn, excelling in reservation management and customer service. Demonstrated strong problem-solving abilities and effective communication skills, enhancing guest satisfaction and operational efficiency. Recognized for innovative contributions that improved team performance and streamlined processes.
Overview
3
3
years of professional experience
Work History
Front Office Assistant
Ashiana Clarks Inn
Shimla
09.2023 - Current
- Manage Reservations
- Guest check in and check out.
- Manage reception counter as per the slandered.
- Coordinated with Housekeeping and co department for smooth check in process or any special request.
- Fielded customer service questions and routed calls, triaging requests.
- Supported numerous customer service and administrative functions.
- Met and greeted Guest to make them feel at home.
- Maintained office supply inventory and placed orders as needed.
- Created a professional, welcoming atmosphere for Guest.
- Investigated customer complaints and billing issues as necessary.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
IT in Front Office Department
Shiv Villas Resort
Udaipur
03.2022 - 05.2025
Job Trainee in Front Office Department
Rajsa Resort Kumblgarh
Udaipur
07.2022 - 12.2022
Education
1 Year Computer Diploma
ITRC
Rampur 09-2017
1 Year Diploma in Hospitality Management
ITI
Solan 08-2017
10 +2
GSSS Veergarh
Kotgarh 03-2016
High School Diploma -
GSSS Veergarh
Kotgarh 03-2014
Skills
- Reservation management
- Guest check-in
- Customer service
- Office supply management
- Data entry
- Problem solving
- Team collaboration
- Time management
- Communication skills
Accomplishments
- Awarded as a best trainee during IT at Shiv Villas Resort Udaipur
- Awarded as a heard worker and positive attitude at Shiv Villas Resort Udaipur
Timeline
Front Office Assistant
Ashiana Clarks Inn
09.2023 - Current
Job Trainee in Front Office Department
Rajsa Resort Kumblgarh
07.2022 - 12.2022
IT in Front Office Department
Shiv Villas Resort
03.2022 - 05.2025
1 Year Computer Diploma
ITRC
1 Year Diploma in Hospitality Management
ITI
10 +2
GSSS Veergarh
High School Diploma -
GSSS Veergarh
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