Sonali Yadav
Delhi
Summary
To secure a placement where I can make the maximum use of my caliber for the betterment of the organization and myself.
Well qualified and experienced Professional with proven work experience in Customer service and sales field. Expertise in Sales, Business Development, Planning Sales & Promotional Activities, Promotion Campaign, Store handling, Operations, Building Sales-Marketing Strategies, Logistics, Inventory Management, Customer Service and Client Relationship. Career record of achieving set sales and revenue targets. A dedicated team leader, who can bring to your business: additional professionalism, passion, productive ideas, enthusiasm with practical work experience. Possess excellent problem solving, analytical, leadership, presentation, client convincing, communication, interpersonal, coordination, supervision and project management skills. Resourceful and resilient professional systematic about pursuing revenue opportunities and capturing new business with multifaceted strategies. Driven to always be improving numbers and driving business forward. Born connector and leader with proven analytical abilities and clear understanding of industry customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Apple Expert
Apple India Retail Pvt. Ltd.
NEW DELHI
09.2024 - Current
- Delivered high-quality service by effectively identifying and addressing customer requirements.
- Maintain comprehensive knowledge of Apple’s products, services, and purchase options.
- Facilitated peer support by sharing knowledge about Apple’s products, services, and purchase options.
- Ensure adherence to guidelines.
- Conducted various additional tasks as required.
- Promote mutual respect to enhance team cohesion.
- Reflected Apple's values of inclusiveness in everyday actions.
- Enhanced business operations and customer interactions through effective tool identification.
- Engaged with Apple Retail Business customers to understand needs and identify ownership opportunities.
- Acted as store team mentor on business customer needs and solutions.
- Engaged with stakeholders in diverse business sessions and briefings.
- Cultivated connections between Apple Retail and local businesses through informative interactions.
- Maintain accurate business customer contact and relationship information in our Customer Relationship Management app, so Apple has accurate business intelligence.
- Handled various additional tasks as necessary.
- Promote curiosity-driven learning in supportive environments.
- Showcase Apple values of inclusion and diversity in every task.
Senior Sales Manager Luxury Watches / Fine Jewelry
Día Color India Pvt. Ltd.
NEW DELHI
03.2022 - 08.2024
- Company Overview: Working with a prestigious luxury watch and high jewelry brand, Día Color, which is renowned for its exceptional quality diamonds and gemstones.
- Enhanced market standing through rich heritage.
- Opened corporate offices in Dubai and London.
- Exclusive Clientele: Discussions & interactions with high-net-worth individuals (HNIs) and VVIP clients who appreciate Día Color's exclusivity and are interested in its jewelry and Luxury watches
- Established long-term connections with appreciative clientele.
- Handled interactions with high-net-worth individuals (HNWIs) and prominent personalities internationally.
- Marketing and Promotions: I have been involved in marketing and promotional activities, such as major events in India, such as Fashion Couture Week by FDCI and ARTX 2023.
- Maintained up-to-date knowledge in the constantly evolving luxury jewelry and watch industry.
- Global Presence: Día Color’s global presence extends beyond India.
- Its international offices, which showcase the brand's commitment to serving a global clientele, and staying connected with the global luxury market trends.
- Ensured a bespoke customer experience for distinguished clients.
- Built long-term loyalty by valuing individual interactions.
- Consistently exceeded expectations of elite customers.
- Ensured top-tier satisfaction by understanding high-end clientele.
- Surpassed demanding requirements of high-end customers.
- Created a discreet and luxurious environment for elite customers to shop confidently.
- Recognized by directors for outstanding performance during major events.
- Engaged in luxury watch and high jewelry operations at Día Color, distinguished by top-tier gemstones.
Store Manager
Unicorn Info Solutions Pvt. Ltd.
NEW DELHI
03.2021 - 10.2022
- Accomplished set milestones within given timeframes.
- Achieved cost savings through skillful vendor negotiations.
- Maximized employee performance through regular training and coaching initiatives.
- Boosted customer satisfaction through expanded product lines.
- Coordinated weekly in-store demo classes to enhance visibility.
- Coordinated invitations for media coverage of special Apple events.
- Utilized networking strategies to motivate sales team.
- Increased store sales productivity and profitability.
- Scheduled staff to optimize customer service.
- Ensured training of all store team members on foundational and seasonal brand knowledge.
- Oversaw store operations following company policies.
- Ensured 100% adherence to standards through consistent policy development.
- Boosted repeat business by 5% through improved customer experience.
- Awarded recognition for expertise by achieving badges from Apple India.
Senior Guest Relation Manager
Maruti Suzuki Nexa
NEW DELHI
04.2016 - 02.2017
Senior Guest Relations Manager
Volvo Auto India
02.2014 - 04.2016
Customer Relationship Manager
Mercedes-Benz
06.2011 - 06.2013
Store Manager
DA MILANO ITALIA
10.2008 - 03.2011
Counter Sales Executive
GTM JEWELERY MART
01.2007 - 09.2008
Education
Bachelor - Arts
09.2012
Senior Secondary -
CBSE
06.2009
Skills
- Customer Retention
- Business Growth
- Customer Satisfaction
- Client Relationship Management
- Sales and Marketing Operations
- Market Penetration
- Strategic Planning
- Target Achievement
- Account Management
- Operational Analysis
- Sales Projection
- Profitability Analysis
- Inventory Management
- Delivery Planning
- Luxury Goods Handling
- Attention to Detail
- Rapport and relationship building
- Brand-building strategies
- Sales presentations
- Sales tracking
- Business development
- Pipeline management
Accomplishments
- Achieved the monthly sales target 9 times consecutively in telecom industry
- Customer satisfaction survey rated excellent several times by mystery audit and internal auditors & by various clients.
- Best Employee for the year 2017-18 -19 awarded by the Management.
- Handled Auto Expo for Mercedes Benz, Applauded by the Management for smooth operations.
- Handled Formula One, Events at various 5-star Hotels for Mercedes Benz & Volvo Auto India.
- Handled India Couture Week organized by the Fashion Design Council of India (FDCI).
- Handled a prestigious art event called 'ARTX' that featured top artists of the world.
Languages
- English
- Hindi
- Bengali
Locations
International Airport T3, Delhi, Delhi
Personal Information
- Father's Name: Mr. H.D. YADAV
- Date of Birth: 12/31/90
- Nationality: Indian
- Marital Status: Single
Certification
- Apple expert 2018
- Apple sales professional Gold Batch 2020
- Top Performer JAS QUARTER 2020
- BEST STORE MANAGER NORTH 2019
- Top Performer Revenue National 2019
Timeline
Apple Expert
Apple India Retail Pvt. Ltd.
09.2024 - Current
Senior Sales Manager Luxury Watches / Fine Jewelry
Día Color India Pvt. Ltd.
03.2022 - 08.2024
Store Manager
Unicorn Info Solutions Pvt. Ltd.
03.2021 - 10.2022
Senior Guest Relation Manager
Maruti Suzuki Nexa
04.2016 - 02.2017
Senior Guest Relations Manager
Volvo Auto India
02.2014 - 04.2016
Customer Relationship Manager
Mercedes-Benz
06.2011 - 06.2013
Store Manager
DA MILANO ITALIA
10.2008 - 03.2011
Counter Sales Executive
GTM JEWELERY MART
01.2007 - 09.2008
Bachelor - Arts
Senior Secondary -
CBSE
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