Anjali Swami

• Managed 80+ export cases daily, ensuring timely processing and high accuracy in shipment handling.
• Handled end-to-end export operations for both Short Sea and Long Sea shipments, from booking creation to final task closure.
• Processed booking amendments including routing changes, place of delivery (POD) and schedule updates as per customer requests.
• Created and modified new shipment bookings, ensuring compliance with shipping guidelines and operational standards.
• Investigated and documented reasons for delays, providing timely updates and resolutions to customers.
• Coordinated with cross-functional internal teams (operations, documentation, transport) to ensure smooth shipment execution.
• Maintained accurate case documentation, updating all shipment-related details in internal systems.
• Managed task closures within defined SLAs, ensuring high productivity and quality standards.
• Communicated with customers via case management systems and calls, resolving queries and providing shipment updates.
• Demonstrated ability to handle high-volume workload while maintaining attention to detail and customer satisfaction

• Consistently met and exceeded sales KPIs by promoting and cross-selling financial products, including Life Insurance (LI) and General Insurance (GI)
• Executed fraud prevention and risk mitigation strategies, reducing financial losses and improving transaction security
• Generated MIS reports and dashboards on fraud trends, case volumes, and loss prevention to support data-driven decision-making
• Ensured adherence to SLA, TAT, and compliance standards while maintaining high accuracy and productivity levels

• Developed strong client relationships, identified customer needs, and delivered tailored banking solutions that met sales goals and improved customer satisfaction.
• Achieved sales objectives in B2C sectors, directly enhancing revenue growth.
• Assisted customers with account inquiries and transaction issues, ensuring timely resolutions and improved client satisfaction.
• Resolved customer complaints promptly and professionally.
• Educated clients on banking products and services, facilitating informed decision-making and enhancing customer engagement.