Sunith Sajeevan
Process Expert
Chennai
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Process Expert
RELX
Chennai
2019.11 - Current
- Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
- Mapped current business and operational processes and recommended areas for improvement.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Developed solutions to address complex issues and operational gaps.
- Designed processes and systems supporting business needs before, during and after transitions.
- Fixed identified issues to improve workflows.
- Worked closely with different departments to develop innovative solutions to functionality issues.
Account Manager
RELX
Chennai
2017.10 - 2019.10
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Advisor
RELX
Chennai
2014.01 - 2017.09
- Responded to customer needs through competent customer service.
- Created customer support strategies to increase customer retention.
- Cross-trained and backed up other customer service managers.
- Increased customer satisfaction by resolving issues.
Process Executive - Data
COGNIZANT
Chennai
2012.03 - 2013.04
- Converted documents from one application to another.
- Worked with internal team members to remedy issues with preemptive solutions.
Education
Bachelor of Science - Computer Application
Madras Christian College
Chennai, India 2009.03 - 2012.03
Skills
Business Process Analysis
Process improvement solutions
Quality control tests
Training and Development
Problem-Solving
MS Office
Timeline
Process Expert
RELX
2019.11 - Current
Account Manager
RELX
2017.10 - 2019.10
Customer Service Advisor
RELX
2014.01 - 2017.09
Process Executive - Data
COGNIZANT
2012.03 - 2013.04
Bachelor of Science - Computer Application
Madras Christian College
2009.03 - 2012.03