SUPRIYA SAKORE
Mumbai
Summary
10 years of experience in Banking, Insurance and Shipping operations. Analyzing financial data, identifying trends, and providing insights to aid in decision-making. Providing personalized customer support, answering queries, and resolving issues. Assisting with compliance to regulations such as insurance laws, tax laws, and financial reporting. Assisting with policy issuance, renewal, and cancellation. Providing insights on supply chain visibility, tracking shipments, and predicting potential disruptions. Automating tasks such as generating shipping documents, invoices, and reports. Monitor the movement of goods from the port of entry to the customer's doorstep, ensuring that all shipments are delivered on time and in good condition.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Process Expert
A.P. Moller - Maersk
Navi Mumbai
06.2018 - Current
- Arrange for the delivery of imported goods to customers, ensuring that all necessary documentation, including customs clearance and commercial invoices, are in order
- Tracking shipments to ensure on-time delivery and Manifest in Port systems
- Ensure all deliveries are completed in compliance with company policies and procedures
- Dealing with Disputes related to invoice, rate, currency, charge and payer
- Designing SOP's (Set Operating Process) related to payment and release instructions from customer for improving Invoice quality
- Collaborate with cross-functional teams to ensure compliance with international trade regulations
- Develop and implement process improvement initiatives to enhance operational efficiency
Assistant Manager
HDFC Bank
Andheri
05.2016 - 11.2017
- Investigate and resolve customer issues related to banking products and services, including account inquiries, transaction disputes, and service requests
- Promote banking products and services through email, providing customers with information on new offerings, promotions, and services
- Overseeing and managing the bank's day-to-day operations, ensuring efficiency and accuracy
- Work with internal teams, including customer service, operations, and branch, to ensure seamless customer service and effective issue resolution
- Ensure that all email communications comply with relevant regulatory requirements, including banking laws and regulations
Senior Associate
HDFC Life
Lower Parel
06.2013 - 08.2015
- Analyze customer complaints, identify root causes, and develop solutions to resolve issues fairly and efficiently
- Work with internal teams, including claims, underwriting, and customer service, to resolve customer grievances and improve overall customer experience
- Documenting complaints and preparing detailed reports for management review
- Identifying systemic issues and recommending process improvements to prevent future complaints and grievances
- Handling complaints raised through Legal Notices, Ombudsman complaints, Consumer Forums also MD escalated complaints
Operations Assistant
SITEL Group
Andheri
09.2011 - 06.2013
- Investigate and resolve customer issues related to general insurance policies, claims, and services, including policy inquiries, claims status, and billing questions
- Provide accurate information and solutions to customers regarding their insurance policies
- Promote general insurance products and services through email, providing customers with information on new offerings, promotions, and services
- Collaborate with other departments to resolve customer issues effectively
Education
Bachelor of Law -
University of Mumbai
Panvel, Navi Mumbai06.2022
Master of Business Administration -
University of Mumbai- Vikas College
Vikhroli, Mumbai06.2017
Master of Commerce -
University of Mumbai
Mumbai06.2012
Bachelor of Commerce -
University of Mumbai
Mumbai06.2010
Skills
- Process Optimization
- Root Cause Analysis
- Workflow Improvement
- Cultural Competence
- Adaptability and Flexibility
- Regulatory Compliance
- Cross-Functional Collaboration
- Customer Service Excellence
- Follow-Up Skills
Certification
- Chat GPT & AI in Microsoft Excel.
- Demand and Forecasting in Supply Chain
- Supply Chain Management
- Logistics Management
- MS-OFFICE 2021
- Diploma in Software Application
- Certificate course in computer concept (DOEACC)
- MSCIT
Languages
- English
- Hindi
- Marathi
Timeline
Process Expert
A.P. Moller - Maersk
06.2018 - Current
Assistant Manager
HDFC Bank
05.2016 - 11.2017
Senior Associate
HDFC Life
06.2013 - 08.2015
Operations Assistant
SITEL Group
09.2011 - 06.2013
- Chat GPT & AI in Microsoft Excel.
- Demand and Forecasting in Supply Chain
- Supply Chain Management
- Logistics Management
- MS-OFFICE 2021
- Diploma in Software Application
- Certificate course in computer concept (DOEACC)
- MSCIT
Bachelor of Law -
University of Mumbai
Master of Business Administration -
University of Mumbai- Vikas College
Master of Commerce -
University of Mumbai
Bachelor of Commerce -
University of Mumbai
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