Sonam Jain

Product Manager - Correspondent Banking, Home Lending.

• Led fraud detection initiatives for correspondent banking, focusing on AML/KYC compliance and enhancing user experience.

• Spearheaded the development of fraud detection features, optimizing AML checks to reduce client onboarding time by 6 days, improving customer satisfaction with instant loan eligibility feedback, and saving costs by reducing penalties.

• Led full product lifecycle management: gathered business requirements, crafted detailed EPICs, and collaborated with cross-functional teams for development, rigorous testing, and User Acceptance Testing (UAT).

• Optimized Data Verify integration to enhance fraud detection accuracy, reducing manual intervention, and increasing property asset verification efficiency.

• Facilitated the development of a Welcome Letter for the end borrower, to be compliant with regulatory requirements.

• Managed seamless integration of point-of-sale (POS) services and vendor platforms, enhancing operational efficiency and client experience.

• Developed functionality for uploading trailing documents at the POS, ensuring client compliance, and streamlining processes.

Customer Product Owner - Point of Sale Solutions

• Prioritized and managed development team tasks, maximizing value delivery for the company.

• Led multiple customer projects through all phases of the SDLC, ensuring alignment between business needs and technology by collaborating with leadership, architects, and stakeholders.

• Developed product roadmaps aligned with company objectives, communicated plans to stakeholders, and managed sprint backlog grooming and prioritization.

• Conducted product demos, discovery workshops, and fit/gap analysis for both internal and external customers.

• Created use cases, wireframes, mockups, and prototypes to translate functional requirements, improving dev team clarity.

• Collaborated with cross-functional teams (Development, QA, Customer, Product) to validate product hypotheses using data-driven insights.

• Performed A/B testing to evaluate the impact of proposed solutions on product functionality.

• Defined user stories and epics, documented detailed process flows, enabling customers to optimize their business processes.

• Led quality assurance and user acceptance testing (UAT), crafting acceptance criteria and user stories, resulting in the successful, on-time, on-budget go-live of POS solutions for four major retailers.

• Established product performance metrics and tracked KPIs across major retailers in the U.S.

Systems Engineer

• Developed and managed a compliance dashboard tracking ticket data for 12 teams, ensuring regulatory compliance by identifying and addressing missing items; coordinated with 110 team members to achieve compliance.

• Streamlined communication and follow-ups with cross-functional teams, driving completion of compliance-related tasks.