Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sonam Mohapatra

Pune

Summary

Results-oriented Information Technology professional with 9 years of expertise in IT Asset Management, specializing in Hardware and Software Asset Management (HAM & SAM). Proven ability to streamline asset procurement processes, manage ServiceNow CMDB, and enhance Application Portfolio Management. Recognized for delivering timely issue resolution and preparing comprehensive reports that support decision-making. Aiming to leverage extensive experience in a challenging role that fosters continuous improvement in IT asset lifecycle management.

Overview

9
9
years of professional experience

Work History

Application Portfolio Management

Ernst & Young
Pune
07.2024 - Current
  • Maintain a comprehensive inventory of all business applications and desktop software, including their purpose, usage, and ownership.
  • Verified that all applications fulfilled necessary regulatory criteria.
  • Identify and eliminate redundant applications.
  • Monitor and optimize the utilization of applications.
  • Creation and utilization of dashboards to gain real-time insights into the application portfolio.
  • Regularly review the application portfolio to identify opportunities for improvement.
  • Provide training to users and stakeholders on how to use ServiceNow APM effectively.
  • Regular coordination with business owners and IT application owners to rectify the gaps.
  • Maintain thorough documentation of all processes, policies, and application details.
  • Creation of agile development stories to implement the identified improvements in APM and Service Catalogs.
  • Performed user acceptance testing on enhancements made to the APM workflow using ServiceNow's UAT platform.

Software Asset Management Analyst

Tata Consultancy Services
Pune
12.2021 - 07.2024
  • Manage the complete lifecycle of software assets from verification till fulfillment
  • Handle and manage end-user software requests and Incidents pertaining to software verification, license allocation, software entitlement creation and modification in ServiceNow tool
  • Backlog management for software request queue
  • Vendor management and coordination for license key receipt for multiple publishers
  • Worked on software data analysis and reporting to determine the actual quantity
  • Worked on software model normalization, reconciliation and reclamation process
  • Experience on manual discovery model normalization in Service now
  • Worked on license data identification, analysis, inventory management and bulk upload of entitlement data in ServiceNow
  • Created entitlements for multiple publishers in bulk in ServiceNow tool
  • Worked on license data quality enhancement in ServiceNow
  • Assignment of license key to respective users under entitlement section in ServiceNow
  • Knowledge and experience of preparing reports and dashboards in ServiceNow as per requirement
  • Experience on preparing Power point presentations to report Monthly, weekly and other status reports
  • Encourage end users of the organization to use the latest and updated version of the software in order to avoid security threats and vulnerabilities
  • Collaborate with cross-functional teams including IT, Software certification and procurement team to ensure smooth functioning of request processes and workflows
  • Drive for process improvement automation techniques to move away from manual work and repetitive tasks

Senior IT Asset Management Analyst

Infosys
Pune
08.2019 - 12.2021
  • Contributed in managing the ticket SLA, process improvement, creation and updation of FAQs in ITDM
  • Responsible for raising Shopping carts for end user devices and accessories through SAP Ariba Portal for Intel Blue Batch user across 57 countries
  • Worked on raising shopping carts for Imaging papers and audio-visual devices
  • Worked on generation of Purchase order
  • Worked on SAP correction of data
  • Coordinated with vendor to get quotation of order, ETA of Purchasing order and shipment of order
  • Prepared region wise accessories reports for order plan and raise shopping carts accordingly
  • Prepared AV inventory, AV outstanding, weekly accessories, Global stock reports for all supporting regions
  • Worked on registration of Serial No in SNOW as per delivery report
  • Performed audit on received serial no
  • To make sure we don't miss any data to register
  • Worked on validation of trackable & non trackable serial nos
  • Prepared asset ageing report to perform PC refresh (EOL) activity quarterly
  • Managed PC Refresh data and providing PC Refresh/upgrade support to end users
  • Analyzed refresh survey provided by users and make report for PC Refresh survey to provide smooth process to user
  • Stock validation and co-ordination with site IT for discrepancy on stock availability
  • Prepared SOPs on asset management processes and involved in automation of ServiceNow workflows

IT Asset Management Analyst

Wipro
Pune
11.2015 - 08.2019
  • Knowledge on types of software agreements, licensing metrics, software editions, determine usage rights for Tier-1 publishers
  • Worked on procurement and contracts to evaluate requests for new software and provide ongoing process improvement for license compliance and optimization
  • Produced weekly software license reports regarding software ticket requests and usage
  • Worked towards improving data quality of ServiceNow tool by reviewing software license contracts and requesting corrections/updates in asset management database
  • Analyzed software usage to recover unused software to inventory and return it to inventory
  • Worked on Identifying and report software compliance issues
  • Compared software licensed information to software installed information to identify discrepancies
  • Managed IT software renewal lifecycle, including tracking upcoming renewals, securing quotes, auditing usage, identifying true ups, and creating purchase requests
  • Performed regular License check and contract renewal forecasts and register in Centralized SAM tool
  • Identified potential software alternatives based on business need, use case, and cost analysis
  • Performed periodic (quarterly or monthly) software usage audits to validate any discrepancies
  • Monitor software maintenance renewal requirements, coordinating with product owners on operational requirements
  • Worked on Asset Validation, Tagging, Asset Consolidation and asset Verification by Email, Telephonic, by Field Service engineer
  • Working on Repairs or Break Fix Incidents on a global scale
  • Working on Disposal process, providing & Tracking Disk Wipe certificates
  • Prepared monthly MIS report for Asset Ageing, weekly Data Quality Check (DQC), monthly Consumption report of asset for correction of asset record

Education

Bachelor - Science

Ravenshaw University
07.2015

Skills

  • Hardware Asset Management
  • Software Asset Management
  • ServiceNow
  • ITAM
  • IT Asset Procurement
  • IT Asset Disposal
  • Software License Management
  • Software Compliance
  • Software Audit
  • Software contract negotiation
  • HP Asset Manager
  • SAP Ariba
  • ServiceNow HAM Pro
  • ServiceNow SAM Pro
  • Microsoft Licensing
  • Application portfolio management

Languages

  • English, Proficient
  • Hindi, Proficient
  • Odia, Native

Timeline

Application Portfolio Management

Ernst & Young
07.2024 - Current

Software Asset Management Analyst

Tata Consultancy Services
12.2021 - 07.2024

Senior IT Asset Management Analyst

Infosys
08.2019 - 12.2021

IT Asset Management Analyst

Wipro
11.2015 - 08.2019

Bachelor - Science

Ravenshaw University

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Sonam Mohapatra