Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonam Sinha

Sonam Sinha

Bengaluru

Summary

Dynamic Subject Matter Expert at Genpact Inc. with a proven track record in content moderation and policy writing. Skilled in data analysis and trend identification, I excel in fostering team collaboration and delivering quality assurance. Adept at conflict resolution, I enhance user engagement while ensuring compliance with community standards.

Overview

5
5
years of professional experience

Work History

Subject Matter Expert

Genpact Inc.
Hyderabad
07.2020 - Current
  • Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
  • Analyzed data related to user engagement and behavior patterns across multiple platforms.
  • Collaborated with other teams within the organization to address issues quickly.
  • Ensured adherence to company guidelines while moderating online forums and social media sites.
  • Performed moderation tasks such as deleting, editing, and suspending accounts.
  • Reviewed content for compliance with internal policies and procedures.
  • Provided guidance and support to new moderators in order to ensure high quality standards are met.
  • Conducted regular audits of existing system tools used by moderators in order to identify any potential areas for improvement.
  • Monitored user-generated content for violations of community standards.
  • Identified trends in user generated content that could be addressed through policy changes or training programs.
  • Investigated complaints regarding inappropriate or offensive material.
  • Maintained detailed records of all moderation actions taken on a daily basis.
  • Proofread copy to detect and correct errors in spelling, punctuation and syntax.

Education

Bachelors of Engineering (B.E.) - Computer Science & Engineering

University Institute of Engineering And Technology
Chandigarh, Punjab
01-2018

Skills

  • Content moderation and policy writing
  • Data analysis and trend identification
  • Audit processes and record keeping
  • Team collaboration and building
  • Conflict resolution and negotiation
  • Quality assurance and attention to detail
  • Effective communication and interpersonal skills
  • Training and mentorship strategies
  • Online research and fact-checking
  • Ethical judgment and cultural awareness
  • Problem-solving aptitude and decision-making
  • Google Docs proficiency and SEO knowledge
  • Stakeholder management

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Subject Matter Expert

Genpact Inc.
07.2020 - Current

Bachelors of Engineering (B.E.) - Computer Science & Engineering

University Institute of Engineering And Technology

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Sonam Sinha