Sonam Swarnkar
Finance Shared Services Analyst I
Pune
Summary
Detail-oriented Client Service and Operations Management professional with 7+ years of experience supporting global financial clients across banking, investment management, and shared services environments. Strong expertise in contract analysis, deconversion processes, fund accounting, portfolio valuation, and client servicing. Adept at collaborating with cross-functional teams, ensuring compliance, and delivering high-quality service aligned with organizational goals.
Overview
8
8
years of professional experience
1
1
Language
Work History
Finance Shared Services Analyst I
Accenture
01.2022 - Current
- Analyse contractual relationships between FIS and clients to prepare comprehensive.
- Deconversion Analysis reports, including termination dates, contract end dates, products, billing data, liquidated damages, support fees, incentives, and outstanding invoices.
- Assess acquisition scenarios to determine continuity of products with acquiring financial institutions.
- Monitor ServiceNow for wire receipt confirmations, update assignment status, and notify stakeholders upon receipt or delays.
- Coordinate with Senior Account Managers (SAMs) for payment follow-ups and issue resolution.
- Managed high-volume manual billing and invoice generation for clients across the globe, ensuring accuracy and adherence to contractual pricing.
- Executed billing adjustments, invoice corrections, and rate recalculations to resolve discrepancies and enhance billing accuracy.
- Investigated and resolved billing disputes by collaborating with pricing, incentives, and operations teams.
- Built and maintained strong client relationships to efficiently resolve invoice-related issues and improve customer satisfaction.
Senior Transaction Officer
Mphasis Limited
09.2019 - 12.2021
- Supported valuation and performance reporting for private equity, hedge funds, and pension funds.
- Calculated portfolio values and Net Asset Values (NAVs) on a monthly and quarterly basis.
- Coordinated with Portfolio Management teams for capital calls and investor distributions as per fund agreements.
- Maintained master records and fund documentation ensuring data accuracy and compliance.
- Worked on investment platforms such as APX and NETX360.
- Led onboarding activities by creating unique client identification numbers for new investors.
- Acted as a primary point of contact for clients and fund participants for daily operational queries.
- Identified and resolved service delivery issues to ensure client satisfaction.
Financial Analyst
State Street Syntel Services Pvt. Ltd.
01.2018 - 06.2019
- Classified securities by asset class, sector, and industry for performance analysis.
- Collected, processed, and validated market and index data using MCH Application, Bloomberg, and FTP tools.
- Managed benchmark and index data uploads for multiple portfolios.
- Extracted and analysed raw data from sources such as Bloomberg, FTP, and vendor platforms including Barclays, Merrill Lynch, and Iboxx.
- Delivered product and process training sessions to new team members.
Education
MBA - Finance & HR
Shri Shankaracharya Technical Campus
Bhilai, C.G.01-2017
BBA - undefined
Modern Institute of Professional Studies
Indore, M.P.01-2014
Skills
Completed workshop on Advanced Excel
Determining the contractual obligations remaining
Experience on Non-Disclosure Agreement for the parties
Up-dation of Reconciliation and Credit Tracker spreadsheets for credit due post deconversion
Worked on capital call, hedge funds, nav calculation
Team collaboration with teammates by involving active discussion
Provided constructive resolutions for conflicts
Interests
Hobbies: Drawing, Painting
Timeline
Finance Shared Services Analyst I
Accenture
01.2022 - Current
Senior Transaction Officer
Mphasis Limited
09.2019 - 12.2021
Financial Analyst
State Street Syntel Services Pvt. Ltd.
01.2018 - 06.2019
BBA - undefined
Modern Institute of Professional Studies
MBA - Finance & HR
Shri Shankaracharya Technical Campus
KEY ACHIEVEMENTS
Received Spot Recognition Award for performance excellence.
Earned client appreciation emails at State Street Syntel.
Received onshore appreciation for handling complex tasks at Mphasis.
Promoted to Financial Analyst within a short tenure.
TRAINING & INTERNSHIP
Industrial Training - Bhilai Steel Plant, Steel Authority of India Limited (SAIL) — June–July 2015.
DECLARATION
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Place: Pune
Date: ______________