Soni Singh
Mumbai
Summary
Skilled in customer relationship management, known for resolving client concerns efficiently. Experienced in facilitating product delivery and supporting sales teams to enhance overall customer experience and drive business growth.
Overview
4
4
years of professional experience
Work History
Client Relationship Manager
Me casa Furnishing Pvt ltd
Mumbai
07.2023 - 03.2026
- Built strong client connections to improve customer satisfaction and loyalty.
- Handled client questions and quickly resolved concerns.
- Worked with internal teams to support on-time delivery of products and services.
- Answered customer questions, requests, and complaints in timely manner.
- My main responsibilities were making calls to clients, explaining our products and services, understanding their requirements, doing regular follow-ups, resolving queries, and coordinating with the sales team to close deals.
Business Development Executive
General Diagnostics Pvt Ltd
Mumbai
10.2021 - 06.2022
- Developed client relationships to identify business opportunities and growth areas.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Recognized security risks to properly handle situations.
Education
Commerce
Watumall Sadhubella Girls Collage
03-2020
Skills
- Client management
- Sales coordination
- Customer relationship management
- Business development
- Problem solving
- Effective communication
Timeline
Client Relationship Manager
Me casa Furnishing Pvt ltd
07.2023 - 03.2026
Business Development Executive
General Diagnostics Pvt Ltd
10.2021 - 06.2022
Commerce
Watumall Sadhubella Girls Collage