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SONIA GHOSH
Kolkata
Summary
Team Leader experienced in supervising, training, and motivating teams to improve performance and enhance workflow efficiency. Achieved high productivity in human resources management through effective communication, conflict resolution, and employee relations strategies. Focused on compliance with labor laws and talent acquisition to drive organizational effectiveness.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Team Leader
Iron Systems
Noida
04.2019 - 04.2026
- Lead and manage the HR team, ensuring smooth day-to-day operations and high service quality.
- Monitor team performance by providing coaching, training, guidance, and regular feedback.
- Supervise multiple HR projects simultaneously while ensuring adherence to timelines and quality standards.
- Handle end-to-end recruitment activities based on client requirements.
- Oversee the complete employee onboarding lifecycle, ensuring timely and seamless onboarding.
- Manage Background Verification (BGV), employee documentation, and compliance with organizational policies.
- Ensure compliance with company policies, labor laws, and HR procedures.
- Address employee queries, resolve conflicts, and manage escalations effectively.
- Built and maintained strong client relationships, facilitating timely delivery and effective issue resolution.
- Support performance management, employee engagement, and organizational development initiatives.
- Drive internal system enhancements and optimize user experience by collaborating with cross-functional teams to improve HR processes and workflows.
- Identified and implemented process improvements that enhanced operational efficiency and service delivery.
- Track key performance indicators (KPIs) and service level agreements (SLAs), preparing management reports and dashboards to inform strategic decisions.
- Facilitated communication between departments for efficient workflow.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Implemented quality control measures to uphold company standards.
Operation Executive
Ienegizer
Noida
06.2018 - 09.2019
- Conducted background verification and due diligence for client companies before onboarding them into the system.
- Reviewed and validated company documents, including business registrations, tax documents, licenses, certifications, and other compliance records.
- Verified authenticity and completeness of submitted documentation, ensuring adherence to company policies and regulatory requirements.
- Coordinated with internal stakeholders to resolve documentation discrepancies, ensuring timely onboarding and compliance.
- Ensured compliance with organizational standards while minimizing onboarding risks and maintaining data confidentiality.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
BBA - Business Administration
NSHM Knowledge Campus
Kolkata 03.2013 - 06.2016
Skills
- Talent acquisition
- HRIS management
- HR compliance
- Organizational development
- Project management
- Commercial Negotiation and Cost Optimization
- Financial Reporting
- Report writing
- Cross-functional collaboration
- Stakeholder Engagement
- Advanced Excel
- MS PowerPoint (Presentations & Reporting)
- MS Word (Documentation & Drafting)
- Microsoft Outlook & Professional Communication
- Vendor coordination
LANGUAGES
English, Bengali, Hindi
Languages
English
First Language
Bengali
Proficient
C2
Hindi
Proficient
C2
Timeline
Team Leader
Iron Systems
04.2019 - 04.2026
Operation Executive
Ienegizer
06.2018 - 09.2019
BBA - Business Administration
NSHM Knowledge Campus
03.2013 - 06.2016