Sonia Jain

• Designed, programmed and tested online surveys using Sawtooth and Qualtrics, ensuring seamless data collection and brand alignment.
• Automated survey testing workflows using Python (Playwright), significantly reducing manual QA time.
• Cleaned, merged and transformed large datasets using Pandas and SQL for in-depth statistical analysis.
• Developed Power BI dashboards to present insights on customer feedback and performance trends.
• Conducted QA testing to ensure survey usability and compatibility across devices and browsers.
• Collaborated with clients and internal teams to customize survey logic, layouts, and reporting requirements.
• Supported HDFC automation project by creating and testing guided paths for agent journeys across channels using Lucid Charts and Citrix.

Key Achievements:

• Automated testing workflows saving ~30% of QA effort time.
• Improved data accuracy and turnaround time for client insights by 25%.

• Produced regular business reports and dashboards using Excel and Salesforce CRM.
• Consolidated large datasets and prepared executive presentations for senior management.
• Collaborated with cross-functional teams to provide data-driven recommendations for process improvement.
• Conducted knowledge transfer sessions for new hires, enabling faster team onboarding and efficiency.

Key Achievements:

• Developed automated reporting templates that reduced manual work by 40%.
• Recognized for consistent accuracy and timely delivery of management dashboards.

• Acted as a brand ambassador and promoted community engagement initiatives through social channels.