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Sonia Kanojia
Associate Product Manager
Greater Noida,Uttar Pradesh
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
Overview
10
10
years of professional experience
Work History
Associate Product Manager
EMS
Noida
03.2022 - Current
- Collaborated with cross-functional teams to develop solutions that improve overall product quality.
- Conducted market research to identify competitors and target customers.
- Worked with cross-functional teams on product development initiatives.
- Coordinated internal resources to ensure successful product launches
- Drafted product specifications, user stories, and other technical documentation as needed.
- Identified opportunities for process improvement within the product lifecycle management process.
- Analyzed customer feedback and used it to develop strategies for improving existing products.
- Led weekly status meetings with stakeholders regarding progress updates on projects.
Product Consultant
Telus international
Noida
04.2021 - 03.2022
- Developed product specifications based on customer feedback and industry trends.
- Resolved customer inquiries related to products in a timely manner.
- Collaborated with marketing, engineering, and operations teams on product development initiatives.
- Reviewed competitor offerings to ensure competitive positioning of products.
- Contributed to the implementation of quality assurance protocols throughout the organization.
- Analyzed business requirements from prospective clients to determine appropriate solutions.
- Partnered with senior management team members to develop long-term product plans.
Consultant
EXL
Noida
01.2018 - 12.2019
- Investigated complex or high-value claims by interviewing claimants, witnesses, attorneys, medical personnel, and other involved parties.
- Developed strategies for resolving disputes between insureds and third parties in a timely manner.
- Negotiated settlements with claimants or their representatives on behalf of the insurance company.
- Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
- Provided guidance to customers regarding their coverage options and procedures for filing a claim.
- Assessed claims to ensure accuracy and completeness of documentation.
Sr.Associate
Puresoftware
Noida, Uttar Pradesh
2017.06 - 2017.12
- Delivered services to customer locations within specific timeframes.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
Assisted customers with product installation, troubleshooting, and usage questions.
Responded to customer emails and phone calls promptly, courteously, and professionally.
Investigated customer complaints regarding product quality or service rendered.
Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Identified areas of improvement in existing processes or procedures used for providing support services.
Process Advisor
Barclays
Noida
07.2015 - 05.2017
- Monitored customer feedback systems to identify areas where additional process enhancements could be made.
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
- Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
Product Associate
Convergys
Gurgaon
02.2014 - 06.2015
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Identified areas of improvement in existing processes or procedures used for providing support services.
Education
Bcom (H) - Commerce
Delhi University
Delhi08-2013
12th - Commerce
S.D.P.S
Noida04-2010
10th -
S.D.P.S
Noida05-2008
Skills
- Product management
- Product Roadmap
- Product Development Lifecycle
- Product design
- Product Requirement
- Interaction with Cross-discipline teams
- Agile Methodologies
- Web and Android /IOS development -Healthcare edtech
- Product Strategy
- Product Innovation
- Go-to-Market strategy
- Sprint Planning
- User Acceptance Testing
- Market Research Analysis
- Customer Segmentation
- User stories
- Scrum
- TFS
- Confluence
- Asana
- slack
- Figma
- ProductBoard
- ProductPlan
- Wireframing
- Trello
- Coda
- Microsoft 365
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
https://udemy-certificate.s3.amazonaws.com/image/UC-3cc632f4-7e7c-44e1-89c5-e1e51f3d9568.jpg
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingInterests
Travelling
Languages
Hindi
Native language
English
Advanced (C1)
C1
Timeline
Associate Product Manager
EMS
03.2022 - Current
Product Consultant
Telus international
04.2021 - 03.2022
Consultant
EXL
01.2018 - 12.2019
Sr.Associate
Puresoftware
2017.06 - 2017.12
Process Advisor
Barclays
07.2015 - 05.2017
Product Associate
Convergys
02.2014 - 06.2015
Bcom (H) - Commerce
Delhi University
12th - Commerce
S.D.P.S
10th -
S.D.P.S
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