Sonia Karki
Mandalay
Summary
Educator and operations manager, adept at enhancing customer experiences & fostering inclusive learning environments. Skilled in customer issue resolution and maintaining composure under pressure, I excel in building relationships and driving positive change through effective communication and attention to detail.
Overview
5
5
years of professional experience
Work History
Educator (Nepali)
Thai Nepali Association Bangkok Branch
03.2025 - 05.2025
- Built relationships and communicated with parents to provide best learning environment for children.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Restaurant Operations Manager
Madhurm Indian Restaurant
08.2024 - 01.2025
- Implemented customer feedback systems to identify areas for improvement in both the dining experience and operational processes.
- Maintained accurate financial records by tracking daily revenues/expenses closely.
- Built a loyal customer base by addressing customer concerns promptly and professionally.
Retail Sales Worker
Mobile & Accessories Store
04.2024 - 07.2024
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Provided personalized recommendations based on customer preferences or specific needs.
Teacher (English)
Ayeyarwaddy Private High School
01.2023 - 12.2023
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Shop Owner
Self-employed - Mobile & Accessories
03.2020 - 12.2022
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
Education
Certificate - Hospitality Career Preparation
Myanmar Flight Attendant School
Yangon03-2024
Certificate - English For Cabin Crew
Myanmar Flight Attendant School
Yangon01-2024
Certificate - Cabin Crew Career Preparation
Myanmar Flight Attendant School
Yangon01-2024
Certificate - Basic Computer
KMM Computer Training Center
Mogok10-2022
High School Diploma -
Ayeyarwaddy Private High School
Mogok12-2019
Skills
- Customer issue resolution
- Composure under pressure
- Reliability & adaptability
- Multi-tasking
- Attention to detail
Languages
Burmese
Advanced (C1)
Nepali
Advanced (C1)
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Thai
Beginner (A1)
Hobbies
- Reading
- Public Speaking
- Guiding
- Volunteering
Timeline
Educator (Nepali)
Thai Nepali Association Bangkok Branch
03.2025 - 05.2025
Restaurant Operations Manager
Madhurm Indian Restaurant
08.2024 - 01.2025
Retail Sales Worker
Mobile & Accessories Store
04.2024 - 07.2024
Teacher (English)
Ayeyarwaddy Private High School
01.2023 - 12.2023
Shop Owner
Self-employed - Mobile & Accessories
03.2020 - 12.2022
Certificate - Hospitality Career Preparation
Myanmar Flight Attendant School
Certificate - English For Cabin Crew
Myanmar Flight Attendant School
Certificate - Cabin Crew Career Preparation
Myanmar Flight Attendant School
Certificate - Basic Computer
KMM Computer Training Center
High School Diploma -
Ayeyarwaddy Private High School
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