Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Mentorship Quality
Awards Recognition
Timeline
Generic

Sonia Lohia

New Delhi

Summary

Seeking a professional position that will provide a challenging role utilizing my current experience while allowing me to gain more knowledge as Customer service executive.

Overview

5
5
years of professional experience

Work History

Senior Executive

POLICY BAZAAR - GURUGRAM
03.2022 - Current
  • Designed compensation structures that incentivized top performers while remaining competitive in the marketplace
  • Coordinated cross-functional teams to streamline processes and improve efficiencies
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Relationship Manager

Tradeindia - Okhla
02.2020 - 03.2022
  • Played the role of study abroad consultant
  • Dealing with partners that helps to grow business
  • Monitored competitive and marketplace trends impacting client satisfaction to keep ahead of developments and implement response plan
  • Created marketing materials and presentations for prospective clients
  • Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.

Customer Service Specialist

BADA BUSINESS Pvt. Ltd - Delhi
05.2019 - 01.2020
  • Take ownership of customer issues and resolve asap
  • Escalate unresolved issues to the appropriate internal teams
  • Handling customer complaints
  • Collecting and analyzing customer feedback
  • Developing and documenting knowledge into helpful content
  • Played the role of Mentor as well for the new batch of employees.

Education

Bachelor of Arts -

Delhi Of University

XIIth -

Kendriya Vidyalaya CBSE
04.2015

Xth -

Kendriya Vidyalaya CBSE
01.2013

Skills

  • Advanced Excel
  • Basic KYC
  • Punctual
  • Disciplined
  • Quick Learner
  • Positive Attitude
  • Team Player
  • Customer Retention
  • Complaint Resolution
  • Customer Relationship Management
  • Customer Service
  • Good Communication Skills

Accomplishments

  • Won Regional Level in 800 M
  • Won National Level in 1200 M
  • Won National Level in Kabaddi

Languages

Fluent communication in English and Hindi.

Mentorship Quality

Sonia Lohia

Awards Recognition

Won a Quarterly Quality Award for providing excellent customer service to the clients.

Timeline

Senior Executive

POLICY BAZAAR - GURUGRAM
03.2022 - Current

Relationship Manager

Tradeindia - Okhla
02.2020 - 03.2022

Customer Service Specialist

BADA BUSINESS Pvt. Ltd - Delhi
05.2019 - 01.2020

Bachelor of Arts -

Delhi Of University

XIIth -

Kendriya Vidyalaya CBSE

Xth -

Kendriya Vidyalaya CBSE

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Sonia Lohia