SONIA RAWAT
Ghaziabad
Summary
Intend to build a carrier with leading corporate of hi-tech environment with committed people, which will help me to explore myself fully & realize my potential. Willing to work as a key player in a challenging & creative environment. Prepared to face any immediate problem and having the ability to solve it with intelligence and confidence. Possessing a good communication skill and pleasant personality. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative presentative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Customer Support Specialist
Amazon India Development Centre
06.2022 - 01.2023
- Direct interaction with customers
- Handling and processing customer inquiries
- Handling correspondence with customer, check order process and maintain track of all shipment
- Resolving customer issue in timely and efficient manner
- Maintaining positive customer relationship within an organization
- Handling customer purchase, upgrades and return.
Customer Support Specialist
Amazon India Development Centre
07.2020 - 01.2021
- Direct interaction with customers
- Handling and processing customer inquiries
- Handling correspondence with customer, check order process and maintain track of all shipment
- Resolving customer issue in timely and efficient manner
- Maintaining positive customer relationship within an organization
- Handling customer purchase, upgrades and return
- Escalating unresolved issues to appropriate internals.
Customer Relationship Officer
Bharti Airtel Limited
08.2014 - 11.2019
- Direct interaction with customers
- Achieving monthly Sales target
- Visiting customers for corporate deal
- Creating fest Promotion Strategies in order to increase brand buzz
- Handling Key Corporate & accounts of South Delhi Region
- Report management of all sales from current and prospect accounts
- Analyzing potential clients for my Product and do regular follow-ups.
Communication Department (Admin)
Murugan Travels
06.2012 - 08.2014
- Maintenance of documents
- Dispatching couriers
- Maintaining the records of all expenses and visa applied cases
- Follow up for pending documents
- Updating the VISA details.
Data Entry Operator and QC (Quality Checking of Data)
M/s United Outsourcing Solutions
06.2011 - 12.2011
- Keeping records of work done
- Quality checking of scanned documents
- Checking of entries.
Education
Skills
Customer Support
undefinedAcademic Qualification
- MBA from Subharti University in the year 2018
- Graduate in B.Com (P) from MBU in the year 2014
- Intermediate from CBSE Board in the year 2010
- Matriculate from CBSE Board in the year 2008
Personal Information
- Father's Name: Mr. Virendra Singh Rawat
- Husband's Name: Mr. Abhishek Baghel
- Date of Birth: 12/13/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Mailing Address
IIE-78B, Kamna Colony, Vaishali, Ghaziabad
Disclaimer
I do hereby declare that the entire particular furnished above are true to the best of my knowledge and belief.
Timeline
Customer Support Specialist
Amazon India Development Centre
06.2022 - 01.2023
Customer Support Specialist
Amazon India Development Centre
07.2020 - 01.2021
Customer Relationship Officer
Bharti Airtel Limited
08.2014 - 11.2019
Communication Department (Admin)
Murugan Travels
06.2012 - 08.2014
Data Entry Operator and QC (Quality Checking of Data)
M/s United Outsourcing Solutions
06.2011 - 12.2011
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