Sonia Verma
Gurgaon
Summary
Dynamic supply chain professional with proven expertise at Delhivery LTD in performance metrics and logistics solutions. Spearheaded cost-reduction strategies and enhanced order tracking processes, driving efficiency and visibility. Adept at team leadership and manpower management, fostering a culture of continuous improvement and operational excellence.
Overview
10
10
years of professional experience
Work History
Control Tower - Manager
Delhivery LTD
Gurgaon
01.2017 - Current
- Defined performance metrics for evaluating supply chain factors and progress.
- Developed strategies to reduce costs and improve efficiency across supply chain operations.
- Work on different metrics to achieve service level.
- Leads logistics team in executing best practices and measuring performance through agreed upon (KPIs)
- Coordinated with vendors to ensure timely delivery of raw materials for production.
- Managed global supply base to support company growth and align with business strategy.
- Implemented order tracking processes from vendor to customer delivery for enhanced visibility.
- Collaborated with departments to design effective logistics solutions for product distribution.
- Led team training initiatives, boosting supply chain competency and overall performance.
- Monitored key performance indicators (KPIs) to identify improvement opportunities and implement corrective actions.
- Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc
- Manage for all the SLA's & TAT are maintained
Assistant Operation Manager
INDIA COOK LLP PVT LTD( e-commerce)
Gurgaon
01.2015 - 01.2017
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Provide projections on inbound inventory and outbound orders and monitor / report on daily SLAs.
Assistant Manager
DEVYANI INTERNATIONAL LTD
Gurgaon
01.2015 - 01.2016
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Resolved customer complaints promptly and professionally, ensuring satisfaction at all times.
- Handled customer complaints and feedback, implementing changes to improve service.
- Continuously evaluate and improve delivery processes and methodologies to enhance efficiency and effectiveness.
- Maintain a strong understanding of industry trends and best practices, incorporating relevant insights into project planning and execution.
- Manage and store vendors contracts and invoices.
Education
Bachelor of Science - Mathematics
V.B.S University
01-2008
Skills
- Performance metrics
- Service level managment
- Supply chain management
- Order tracking
- Training
- Control Tower operations
- Manpower management
- Outbound Logistics
- Inbound Logistics
- Project management
- Decision making
- Problem-solving
- Logistics solutions
- People Management
- KPI on Service Level
- Demand Planning
- Team Player
- Collaborator
- Communicator
- Innovator
- Planner
- Thinker
- Adaptability
- Time Management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Tools & software
- Microsoft Dynamics
- Microsoft Office
- Microsoft PowerPoint
- Google Docs
- AWS
- SQL
- Power BI
Timeline
Control Tower - Manager
Delhivery LTD
01.2017 - Current
Assistant Operation Manager
INDIA COOK LLP PVT LTD( e-commerce)
01.2015 - 01.2017
Assistant Manager
DEVYANI INTERNATIONAL LTD
01.2015 - 01.2016
Bachelor of Science - Mathematics
V.B.S University
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