Sonika Dubey
Summary
Detail-oriented Payroll Specialist experienced in optimizing payroll processes and enhancing client satisfaction. Improved operational efficiency and accuracy through effective problem analysis, team management, and comprehensive employee training. Committed to delivering value through streamlined payroll operations and compliance auditing.
Overview
6
6
years of professional experience
13
13
Certification
Work History
US Payroll Specialist
Accenture Solutions Pvt. Ltd.
Bengaluru
09.2022 - 12.2025
- Processed and reviewed on-cycle and off-cycle payroll for US and Canadian employees, ensuring accuracy and compliance.
- Conducted testing of pay groups, earning codes, deductions, garnishments, tax profiles, and pay calendars within Dayforce.
- Configured federal, state, and local tax settings including SUI rates and multi-state taxation guidelines.
- Established FLSA overtime rules and complex pay policies aligned with company labor practices.
- Migrated legacy payroll data into Dayforce using data mapping, data loader, and reconciliation techniques.
- Executed quarterly and yearly reporting activities to ensure audit accuracy and timely statutory submissions.
- Audited payroll tickets processed by team to identify discrepancies and ensure resolution accuracy.
- Led cross-functional teams to enhance project delivery while maintaining strong client relationships.
Operations Executive
Cogent E Service Pvt Ltd
Bengaluru
06.2021 - 05.2022
- Managed daily operations to maintain optimal productivity.
- Employed critical thinking to assess problems, evaluate solutions, and make informed decisions.
- Utilized positive customer service approach to enhance customer satisfaction.
- Used Microsoft Word and other software tools to create documents and clear communications.
Senior Executive – Social Media & CEO Escalation
Teleperformance
08.2020 - 01.2021
- - Resolved customer issues from Flipkart escalated via social media and CEO complaints.
- - Monitored and proactively addressed potential escalation cases.
- - Liaised with cross-functional teams for timely resolution.
- - Contributed to customer satisfaction improvement strategies.
Education
Diploma - Electronics and Communication
Acharya Institutes
BengaloreIntermediate -
Bokaro Public School
BokaroSecondary School Certificate (SSC) -
Bokaro Ispat Vidyalaya
BokaroSkills
- Payroll management
- Payroll audit and analysis
- Payroll issue resolution
- Employee Time Card
- Payroll process improvement
- Dayforce and Workday
- ADP and SQF tools
- HRIS management
- Payroll and Workday Reporting
- Process optimization
- Employee training
- Team management and development
- Multi-state payroll
- Processing garnishments
- New hire processing
- Time sheet review
- Microsoft Word and Excel
Certification
- Workday Integration Basic Series - May 2026
- HR Management Assessment -May 2026
- HR Recruiter Assessment - May 2026
- Human Resources: Payroll - May 2026
- Operation Management Assessment – Sep 2025.
- Generative AI and ChatGPT – Apr 2025.
- Power-BI Workshop – Apr 2025.
- U.S. Antitrust Law – US – Sep 2023.
- Advanced Excel – May 2023.
- Google Analytics – Sep 2022.
- Fundamentals of Digital Marketing in Google – Aug 2022.
- Industrial Vocational Training – SAIL.
- PLC Workshop Certification – Aqua Menz Solution Pvt. Ltd.
Languages
- English – Fluent
- Hindi – Fluent
- Bengali – Basic
INTERESTS
Cooking, Traveling, Art & Craft, Listening to Music, Playing Carrom
Timeline
US Payroll Specialist
Accenture Solutions Pvt. Ltd.
09.2022 - 12.2025
Operations Executive
Cogent E Service Pvt Ltd
06.2021 - 05.2022
Senior Executive – Social Media & CEO Escalation
Teleperformance
08.2020 - 01.2021
Diploma - Electronics and Communication
Acharya Institutes
Intermediate -
Bokaro Public School
Secondary School Certificate (SSC) -
Bokaro Ispat Vidyalaya
Declaration
I hereby declare that the information provided above is true to the best of my knowledge.