Sonika Sharma
Manual Tester
Noida
Summary
To pursue a challenging career in leading and progressive IT company offering opportunities to utilize my skills towards the growth of the organization. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC.
Overview
7
7
years of post-secondary education
1
1
Certification
Work History
Relationship Executive
Axis Bank
01.2019
- To Establish and Sustain meaningful ties with an organization client
- Encouraging Customer‘s for Digital Banking
- Advise Current banker member to manage their accounts with online banking
- Review bank policy and Financial trends to provide Client with most beneficial financial Advice
- Listen to Client’s issue they have encountered with the bank or their accounts and offer positive solution.
Technical Support Engineer
Sony India Pvt. Ltd.
5 2015 - 6 2017
- Resolve Tickets /escalations /incidents, through root cause analysis in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation
- Adhere to quality standards, regulatory requirements and company policies
- Provide support for on call escalations and doing incident and problem management
- Independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
- Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases
- Maintain and improve the performance of existing software
Education
BCA -
Jamia Hamdard university
01.2008 - 04.2011
MCA - undefined
Uttar Pradesh Technical University
01.2011 - 04.2014
Manual Testing
4Achievers Institute
Noida, India 04.2001 -
Skills
Good command of PHP and Java
Certification
.Net Microsoft Technology Associate (MTA), 2013-01-01
Personal Traits
- Honest person with high integrity and values.
- Thorough planner and goal oriented.
- Confident, motivated and a team player.
- Dedicated and passionate about research.
- Execute assigned duties with full responsibility.
Technical Profile
C++, .Net Technology, Window2000/XP/windows7, MS Office and front page, HTML, CSS, ASP .NET
References
Available On Request
Referencesavailable
True
Projects
Online library Management, Designer and Developer, PHP and MYSQL, Primary objective of my project was to design a website with PHP and MYSQL that supports the additional functions and displays all the categories of books with author’s name. Support issuing functions for the books. As a designer, I was required to design the table structure/s to store the student’s information and books stocks.
Languages
English
Advanced (C1)
Interests
Listening to music
Watching movies
Cooking
Timeline
Relationship Executive
Axis Bank
01.2019
MCA - undefined
Uttar Pradesh Technical University
01.2011 - 04.2014
BCA -
Jamia Hamdard university
01.2008 - 04.2011
Manual Testing
4Achievers Institute
04.2001 -
Technical Support Engineer
Sony India Pvt. Ltd.
5 2015 - 6 2017
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