Soniya Madan Chhetri
Mumbai
Summary
Dedicated and organised professional with 3 years of experience in the hospitality industry, specialising in front office operations, guest services, and reservations. Currently working as an Administrative Executive with strong skills in office coordination, documentation, and communication. Known for a warm, customer-focused approach and the ability to manage multiple tasks efficiently. Seeking a role where I can contribute administrative and client-facing expertise in a dynamic organisation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Executive
Odyssey Logistics Pvt Ltd.
Mumbai
06.2022 - Current
- Coordinate day-to-day administrative operations including scheduling, filing, and correspondence
- Prepare reports and manage data for internal teams
- Liaise with vendors and manage office supplies and logistics
- Support management and departments with documentation and meeting arrangements
- Maintain digital and paper records with high accuracy
- Attend company audits including ISO 9001:2015, AEO, CTPAT, WHO, and GDP
Front Office Executive
Hotel Kohinoor Continental
Mumbai
05.2018 - 01.2020
- Handled front desk operations including guest check-in/check-out and inquiries
- Managed booking systems and processed reservations via multiple platforms
- Provided exceptional customer service and resolved guest concerns
- Coordinated with housekeeping and other departments for smooth guest experiences
- Maintained accurate guest records and billing information
- Worked with hotel management software: WINHMS
Education
Bachelor of Commerce (B.Com) -
Kalinga University
Raipur, Chhattisgarh, India06.2020
Skills
- Front Office & Guest Relations
- Reservations Management
- Administrative Support
- Document Control & Compliance
- Customer Service Excellence
- Microsoft Office Suite (Word, Excel, Outlook)
- ISO & Audit Preparation
- Data Entry & Record Keeping
- Multitasking & Time Management
- Verbal & Written Communication
- Front desk operations
- Meeting arrangements
- Effective communication
- Time management
- Team collaboration
- Audit participation
- Office record management
- Document management
- Client relations expertise
Certification
- Diploma in Aviation, Frankfinn Institute of Air Hostess Training, Mumbai, Maharashtra
- Travelport Galileo (GDS Training), Frankfinn Institute, Mumbai, Maharashtra
Languages
- English (Fluent)
- Hindi (Fluent)
- Marathi (Fluent)
Timeline
Administrative Executive
Odyssey Logistics Pvt Ltd.
06.2022 - Current
Front Office Executive
Hotel Kohinoor Continental
05.2018 - 01.2020
Bachelor of Commerce (B.Com) -
Kalinga University