Singing
Soniya Salvi
Senior Process Analyst
Bungalow No 9,Lane No 2 Sudarshan Nagar, Pimple Gurav,Pune,India
Summary
6 Years and 5 months of experience in Insurance and Banking Operations and related functions. Strong experience with Worker Compensation (WC) Claims Handling Process and Maintaining and creating multiple reports required by onshore Branches on a timely basis for the claim handling process.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Process Analyst
Gallagher Service Centre
Pune, Maharashtra
03.2019 - Current
- To keep tab on request received from On-shore team and make them processed within given timeframe of 12 hours to maintain handling time.
- Maintaining weekly report to keep record of volume received for multiple branches that we support which can be used to calculate monthly volume trend.
- Work on dairies report which is reminder message for On-shore team to take an adequate action on particular claim.
- To keep tab on multiple reports that needs updating after specific timeline by onshore team to avoid delays in claim handling process.
- To make sure data provided to onshore team are accurate and meeting their requirements.
- Preparing and presenting monthly process review.
- Taking process training for new batches.
- Query handling and resolving of team members.
- Query follow-up from clients.
- EOD dispatches.
Phone Banker
HDFC Data Processing Centre
Pune, Maharashtra
08.2016 - 03.2019
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Received incoming calls and paged individuals and departments over PA system.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
- Supported customers by managing 80 calls per day efficiently while maintaining professionalism and upbeat tone.
Education
SSC -
Marwari Rajasthan High School
Latur 03.2009 - 03.2010
HSC -
Dayanand College of Commerce
Latur 02.2011 - 02.2012
B.com -
Dayanand College of Commerce
Latur 03.2015 - 03.2016
Skills
Microsoft Outlook, Word and Excel
Technical knowledge
Soft skill
Team Work
Interests
Cooking
Additional Information
Personal Details
- Father's Name: Emmanuel S Salvi
- Date of Birth: 09/09/1996
- LinkedIn Link https://www.linkedin.com/in/soniya-salvi-963340209
Timeline
Senior Process Analyst
Gallagher Service Centre
03.2019 - Current
Phone Banker
HDFC Data Processing Centre
08.2016 - 03.2019
B.com -
Dayanand College of Commerce
03.2015 - 03.2016
HSC -
Dayanand College of Commerce
02.2011 - 02.2012
SSC -
Marwari Rajasthan High School
03.2009 - 03.2010