SAP ABP
SONU KASHYAP
Retail Industry
New Delhi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Store Manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Store Manager with over 9 years of experience in Retail Footwear Industry . Excellent reputation for resolving problems and improving customer satisfaction. Well-grounded Retail Operation with background leading retail location daily operations. Focused when responding to problems, mentoring staff and identifying areas needing improvement. Excellent motivator with upbeat attitude and history boosting employee and customer retention.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Senior Store Manager
Skechers South Asia Pvt Ltd
Noida
2018.05 - Current
- Leading operation 2700Sq fit Approx. Men’s Kids Ladies and Sports Showroom with team of 8 member comprises of Asst. Manager 7 Sr. CSA’s
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Received and processed stock into inventory management system.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
Retail Store Manager
Paul Footwear
Dehradun
2017.07 - 2018.03
- Leading operation 1800 Sq fit Approx. Men’s , Ladies Showroom with team of 5 member comprises of 1 Cashier 4 CSA’s
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Promoted business strategy by implementing improvements based on guest feedback.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed routine store inventories.
Retail Store Manager
Reliance Footprint Pvt Ltd.
Dehradun
2013.03 - 2017.07
- leading operation 3500 Sq fit Approx Men’s Kids Ladies Luggage Accessories and Sports Showroom with team of 18 member comprises of 1 BOH, 5 Sr. CSA’s, 12CSA’s.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Promoted business strategy by implementing improvements based on guest feedback.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Performed nightly store and team performance audits.
- Resolved customer service issues promptly.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Completed routine store inventories.
Education
Bachelor of Science - Physics, Chemistry, Math
DAV PG COLLEGE
DEHRADUN 2011.07 - 2014.06
Master of Arts - Political Science
Sri Dev Suman University
Dehradun 2014.08 - 2022.06
Skills
Employee reviews
Business Development
Coaching and mentoring
Employee scheduling
Recruitment
Relationship building
Product development
Inventory management
Staff training/development
Analytical and Critical Thinking
Interpersonal Communication
Multitasking Abilities
Planning and Coordination
Budget development
MS Office
Teambuilding
Dependable and Responsible
Software
Retailix POS
Genesys POS
Citrix
Personal Detail’s
Date of Birth – 08thOct 1993
Father’s Name – Mr. Gopal Singh
Marital Status – Single
Nationality – Indian
Present Address –HS complex , Near Pari Chowk , Greater Noida
Timeline
Senior Store Manager
Skechers South Asia Pvt Ltd
2018.05 - Current
Retail Store Manager
Paul Footwear
2017.07 - 2018.03
Master of Arts - Political Science
Sri Dev Suman University
2014.08 - 2022.06
Retail Store Manager
Reliance Footprint Pvt Ltd.
2013.03 - 2017.07
Bachelor of Science - Physics, Chemistry, Math
DAV PG COLLEGE
2011.07 - 2014.06