Sonu Kumar
Noida
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Customer Support Specialist
Ienergizer it services pvt ltd
Noida
02.2022 - Current
- Assisted customers with inquiries via phone and email communications.
- Resolved technical issues by utilizing troubleshooting tools and software.
- Maintained customer records and updated information in the support database.
Customer Service Representative
Tech Mahindra Pvt ltd.
Noida
09.2018 - 01.2022
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with product inquiries.
- Documented customer interactions in the CRM system for future reference.
Electrical Engineer
Chauhan Fabrication ltd
Panipat
11.2012 - 09.2015
- Plant operator.
- Collaborated with cross-functional teams to ensure project alignment.
- Follow up with the engineering team for maintenance of electrical equipment.
Education
Bachelor of Technology - Electrical Engineering
Doon Valley Institute of Engineering And Technology
Karnal 04.2009 - 05.2012
Skills
- Technical support
- Troubleshooting tools
- Zendesk ticket management
- CRM software
- JIRA
- PSIM
- Customer interaction documentation
Timeline
Customer Support Specialist
Ienergizer it services pvt ltd
02.2022 - Current
Customer Service Representative
Tech Mahindra Pvt ltd.
09.2018 - 01.2022
Electrical Engineer
Chauhan Fabrication ltd
11.2012 - 09.2015
Bachelor of Technology - Electrical Engineering
Doon Valley Institute of Engineering And Technology
04.2009 - 05.2012