Summary
Overview
Work History
Education
Skills
Websites
Internships Certifications
Activities
Accomplishments
Languages
Timeline
Generic
Sonu Singh

Sonu Singh

Bangalore

Summary

Dedicated Executive committed to accepting and addressing challenges by embracing change and implementing improvements. Proven history of developing strategic initiatives, providing project management, and offering results-focused interactions to foster growth. Adept at monitoring action plans and initiatives to ensure alignment with corporate objectives. Offering 5 years of expertise in Operations and Business Management to fulfill this role .

Overview

6
6
years of professional experience

Work History

Head of Service and Maintenance Operations

WISEDRIVE TECHNOLOGIES PVT LTD
BANGALORE
12.2021 - Current
  • Assisted in the day-to-day management of operations, including scheduling, inventory control, and customer service.
  • Prepared detailed reports on Services and Maintenance including volume, cost analysis, and service quality .
  • Reduced costs through operations evaluation, expense reduction, and Workshop and OEM's contract renegotiation's.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support to the Management in implementing process improvements and optimizing workflows to enhance efficiency.
  • Assisted in recruiting, training, and mentoring staff members to ensure consistent delivery of high-quality service.
  • Handled customer inquiries, resolved complaints, and addressed any issues that arose during service delivery.
  • Develop and implement operational strategies to streamline workflows, improve efficiency, and maximize customer satisfaction.

Head of Business Operations

Autobrix
Pune
10.2019 - 10.2021
  • Design and implement business plans and strategies, Maintain alliance with partners/suppliers, Organize and coordinate operations.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Analyzed the financial performance of business operations to identify areas of improvement.
  • Monitored customer feedback to maintain high standards of quality assurance.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Provided guidance on business decisions while ensuring they aligned with corporate vision.
  • Established goals for business profit and growth, reflecting company's mission statement.
  • Take Reporting Day to Day operation, expenditure, Finance.

Asst. Operation Manager

Cleansecar Washing and Repair Services
Bangalore
11.2018 - 09.2019
  • Team Handling, Evaluating current operational strategies and recommending improvements, D2D operation report
  • Developed and implemented operational procedures to ensure quality standards are met
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for Operations
  • Assisted with the development of operational plans and procedures
  • Created detailed reports on the performance of individual departments within operations
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Education

Bachelor in Engineering (BE) - Industrial Engineering & Management

Bangalore Institute of Technology
08.2018

IIT- JEE Preparation -

Motion Education Private Limited
08.2014

Higher Secondary Education -

DAV Public School
07.2013

Matriculation -

Gyan Bharti Residential Complex
01.2011

Skills

  • Operations Management
  • Financial Operations
  • Operational Execution
  • Team Management
  • Client Relationship Building
  • Revenue Cycle Management
  • Process Improvement
  • Training and Mentoring
  • Inventory Management
  • Business Planning
  • Customer Satisfaction
  • Business Development
  • OEM Contracts
  • Maintenance Managers
  • Insurance Claims
  • Business Strategy
  • Business Process Improvement

Websites

Internships Certifications

  • Internship at Bhilai Steel Plant, Chhattisgarh, Regarding learning of Refractory materials plant, Foundry Pattern, Shop and Different Manufacturing processes involved in Preparing of Steel.
  • Internship at Udawat Engineering Works, Regarding Time reduction in Manufacturing Process.
  • Project report on Cost Reduction in Manufacturing Product at Printools Corporation, Rajaji Nagar, Bangalore.

Activities

BodhgayaAutobrixBokaroCleansecar
  • Participated in International Value Engineering Academic Summit (2017) conducted at Dayananda Sagar College of Engineering.
  • Participated in workshop on Value Engineering and Value Analysis (2017) conducted at Dayananda Sagar College of Engineering.
  • Active participation in various techno-cultural events at college & inter college level.

Accomplishments

  • Partnered with all major OEM brands with exclusivity.
  • Created a distribution network across Karnataka in less than 1 year.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Kannada
Beginner
A1
Bhojpuri
Proficient (C2)
C2

Timeline

Head of Service and Maintenance Operations

WISEDRIVE TECHNOLOGIES PVT LTD
12.2021 - Current

Head of Business Operations

Autobrix
10.2019 - 10.2021

Asst. Operation Manager

Cleansecar Washing and Repair Services
11.2018 - 09.2019

Bachelor in Engineering (BE) - Industrial Engineering & Management

Bangalore Institute of Technology

IIT- JEE Preparation -

Motion Education Private Limited

Higher Secondary Education -

DAV Public School

Matriculation -

Gyan Bharti Residential Complex

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Sonu Singh