Hi, I’m
MOHAMMED AARIF
Head Of Operations - Service
Coimbatore
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Overview
8
years of professional experience
6
years of post-secondary education
1
Certification
6
Languages
Work History
The Signature MotorsCoimbatore
Head Of Operations - Service
11.2019 - Current
Job overview
- Exceeded goals through effective task prioritization and great work ethic.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prepared variety of different written communications, reports and documents.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Monitored expenditures to mitigate risk of overages.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Royal Enfield Coimbatore
Service Manager
07.2015 - 10.2019
Job overview
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Set and administered department budgets for expenditures, materials and labor.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
BHELTrichy
Apprentice Trainee
04.2015 - 06.2015
Job overview
- Adhered to quality assurance, performance and compliance standards.
- Kept work areas clean and organized.
- Carried out day-to-day duties accurately and efficiently.
Education
Nehru Institute Of Engineering & TechnologyCoimbatore
Bachelor of Engineering Technology from Mechanical Engineering
06.2011 - 03.2015
University Overview
- Member of Society of Automotive Engineers
- Secretary of The Department
Chavara Vidya BhavanCoimbatore
High School Diploma
06.2009 - 04.2011
Skills
Professional Services Strategic Sourcing
Mastery of customer service
Understanding of office operations
Knowledge of business operations
Staff Management
Key Performance Indicators
Coaching and mentoring
Verbal and written communication
Financial Management
Business planning
Operations management
Business Development
Certification
Value Stream Mapping In Separator Vessel.
Timeline
Head Of Operations - Service
The Signature Motors
11.2019 - Current
Service Manager
Royal Enfield
07.2015 - 10.2019
Value Stream Mapping In Separator Vessel.
05-2015
Apprentice Trainee
BHEL
04.2015 - 06.2015
Nehru Institute Of Engineering & Technology
Bachelor of Engineering Technology from Mechanical Engineering
06.2011 - 03.2015
Chavara Vidya Bhavan
High School Diploma
06.2009 - 04.2011