Arun Kumar Selvaraj
Head Of Zoho Implementation Team
Chennai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
Work History
Head of Implementation Services
Zoho Corporation Pvt Ltd
Chennai
06.2017 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
Presales Manager
Zoho Corporation Pvt Ltd
Chennai
08.2016 - 03.2021
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Implemented systems and procedures to increase sales.
- Organized promotional events and interacted with community to increase sales volume.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Regional Manager
Zoho Corportation
Melbourne
03.2012 - 07.2016
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Spearheaded market expansion plans for senior leadership.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Senior Application Engineer
Zoho Corporation Pvt Ltd
Chennai
01.2008 - 06.2011
- Implemented consistent coding practices.
- Developed standardized work processes, tools and methodologies to improve quality and profitability.
- Met with internal and external customers to develop relationships and foster co-innovation opportunities.
- Developed conversion and system implementation plans.
- Coordinated deployments of new software, feature updates and fixes.
- Tuned systems to boost performance.
- Created proofs of concept for innovative new solutions.
- Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
Application Engineer
Movate ( Formerly CSS Corp Pvt Ltd )
Chennai
05.2006 - 12.2007
- Partnered with development team on product development and application support plans.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Conducted research to determine client needs and implemented product testing plans.
- Supported software integration and implemented maintenance enhancements.
- Answered over [Number] customer phone inquiries daily, increasing end-user satisfaction rates [Number]%.
- Maximized proficiency in [Software] and [Software] to prepare and present technical reports and effectively support cross-functional teams.
Education
M.Tech - Masters - Energy Engineering Technology (Mechanical
Vellore Institute of Technology (VIT University)
Vellore, India 05.2001 - 06.2003
B.Tech -
Dr MGR Engineering University
Chennai India 05.1996 - 03.2000
Skills
Languages Knownundefined
Accomplishments
- Http://www.brainbench.com/xml/bb/transcript/public/viewtranscript.xml?pid=6353065
Certification
CCNA Certification April 2007 – Cisco Certified Network Associate – 974/1000
Affiliations
Proven Growth Leader with 17 years of experience in delivering targets in Pre-Sales, Consulting, Training & Implementation Services.
Featured Speaker in Zoholics, Roadshows, tradeshows & webinars around the world especially India, US, UK & Australia.
I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines.
Even under significant pressure, I possess a strong ability to perform effectively.
I am now looking to build on my extensive range of technical and management skills within a suitably challenging role.
I am keen to achieve further professional development.
Key Technical Skills :
Implementation of Zoho Solutions end to end utilizing Zoho Services.
Experienced in implementations of CRM, Ticketing, Low Code platforms, HRMS, Accounting, Websites, e-commerce platforms
Supporting Java based Network monitoring tools/applications. Focusing mainly on Remote Infrastructure Management and Desktop Management.
Trouble shooting Applications and complete the Testing for the new releases and features.
Find Solutions or work around for the known issues in the product. Analyze the customer’s Network and suggest the appropriate Solution.
Implement the Application on customer’s Network. Key management Skills Provide Consultation for accelerating Digital Transformation with low-code platform usage.
Experience in defining processes and building team from scratch Consistent ‘Game Changer’ recipient in Zoho for several years Excellent ability to communicate effectively with both Team and management.
Proven ability to manage a complex Team in a multi-tasking environment. Highly organized, with superior problem-solving and analytical abilities.
Significant experience in training and performance improvement of large corporations such as IEEE, Global Foundries, Mars Chocolates, Jersey Telecom Career Summary
Member Leadership Staff – 6 years and 4 months (Zoho Corporation) Presales Manager ( Zoho Creator ) – August 2016 to Present Proven Presales Manager for Zoho Creator ( Application Development Platform )
Defined presales process from Scratch Handling a team of 40 employees involved in requirement gathering, feasibility check, demo , proof-of-concept, Implementation, project management & support Aligned the team with business goals & consistently maintained a conversion of over 30% & won more that 1000 deals in a calendar year Was awarded with “ Game Changer “ rating Speaker in several Creator’s developer events in Australia, US , Dubai Handled Partner presentations in India & webinars
Manager – Zappyworks ( Startup company of Zoho ) – June 2017 to Present Headed the founding team of Zappyworks - Zoho’s own partner company for delivering solutions using Zoho Services. Managing all operations & team of the startup company – App Development, Project Delivery, Marketing, Visual Design & Web Development. Have delivered Creator Apps – June 2019 to Present Tookover the Creator Apps team Lead Tech Consultant - IT Experience & Network Monitoring – 8 years and 6 months (Zoho Corporation) January 2008 – July 2016 – Lead Technical Consultant Working as Lead Technical Consultant for Zoho Corporation (Formerly known as Adventnet Development Centre). Provide consultation of Network Management products and support these applications as and when required. Specialized in Manage Engine(www.manageengine.com) Products which includes: OpManager, Service Desk Plus,Netflow Analyzer,Device Expert Etc. R & D on Market requirements and Competitor Analysis.
Handle strategic accounts, provide consultation, training and implementation. Prepare RFPs / RFIs to assist customers to choose the right solution.
Develop Knowledge base for customers, evaluators & resellers on various products. Develop customized demos / presentations and propose solutions to customers to solve their business needs. Aid business development through transfer of features / inputs from the customers to development team. Prepare Service Catalogue and assist Research and Development Team with Market analysis.
Served 1 year in US (June 2011 to May 2012 ) as a Network Management Consultant for Enterprises around US.In-depth knowledge in customer & market requirements
April 2006 to October 2007 – Senior Application Engineer Working in Slash Support as Senior Application Engineer Handling a Team of VoIP Application Trainers. Conducting training for new hire batches in absence of trainers. Find the training need and create a curriculum for training & knowledge base Review and update the training documents and help the trainers with content development. Sending the weekly process update to the operations team. Update and maintain the complete training database.
Take care of throughput and attrition for new hire training. Assessing a trainer and providing necessary feedback. Review and update the monthly KRA for the trainers. Single point of contact between operations, training and client.
Handling Customer Escalations Help in setting up the Metrics for the new process. Track and improve the opportunity areas for business development. Research on new technical issues and update the team on same. Do call backs for the Team to improve C-Sat. Shown excellence in quality to improve team metrics.
Presentations, Webinars & Blogs Featured speaker in over 100+ Zoho events in a span of 15 years.
Have actively taken up extra responsibilities in Webinars, Roadshows, Tradeshows, Seminars around the world.
Links of few of such events are given below
Slice and Dice Your Data with Reports - Arun Kumar Selvaraj https://www.youtube.com/watch?v=vp8QDjBtqNU&list=PLlC7sQNISSUTJo2E_YDI4OYUAAAoH1o7m&index=
9 Giving Your App a Makeover - Arun Kumar Selvaraj https://www.youtube.com/watch?v=yZ6dZYqy2-g&list=PLlC7sQNISSUTJo2E_YDI4OYUAAAoH1o7m&index=1
8 Hands-on session to build and deploy an app to Zoho One - Arun Kumar Selvaraj https://www.youtube.com/watch?v=3BgtGXQtrLA&list=PLlC7sQNISSURzugZcJJalS4wg7yshhN5B&index=18
Talk ITSM: Asset management training https://www.youtube.com/watch?v=Wp859ah_ly8
Talk ITSM: Basic training on helpdesk challenges https://www.youtube.com/watch?v=RvNFXmZ0Ka8
Talk ITSM: Free helpdesk training https://www.youtube.com/watch?v=uTnzhdAJfY4
BPM Webinar | Business Process Management in the cloud - Zoho Creator https://www.youtube.com/watch?v=gZ5rjpSCUAM
Blogs https://pitstop.manageengine.com/portal/community/topic/heartbeat-not-reachable https://pitstop.manageengine.com/portal/community/topic/like-a-hamster-on-a-wheel https://pitstop.manageengine.com/portal/community/topic/a-simple-complex-scenario https://pitstop.manageengine.com/portal/community/topic/the-kingdom-its-keys
Timeline
Head of Implementation Services
Zoho Corporation Pvt Ltd
06.2017 - Current
Presales Manager
Zoho Corporation Pvt Ltd
08.2016 - 03.2021
Regional Manager
Zoho Corportation
03.2012 - 07.2016
Senior Application Engineer
Zoho Corporation Pvt Ltd
01.2008 - 06.2011
Application Engineer
Movate ( Formerly CSS Corp Pvt Ltd )
05.2006 - 12.2007
M.Tech - Masters - Energy Engineering Technology (Mechanical
Vellore Institute of Technology (VIT University)
05.2001 - 06.2003
B.Tech -
Dr MGR Engineering University
05.1996 - 03.2000
CCNA Certification April 2007 – Cisco Certified Network Associate – 974/1000
Cisco ID : CSCO11209846
CCNP Switching (BCMSN) Certification April 2010 -Cisco Certification Network Professional – 976/1000
CCNP Routing ( ROUTE) Certification April 2013 - Cisco Certification Network Professional – 840 /1000
CCSA Certification November 2007 – CHECKPOINT Certified System Administrator NGX – 90%
Checkpoint ID : CP0000050486
Brain bench Certification on IP Routing and Switching and Networking concepts
ITIL v3 certified
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