Work Preference
Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Achievements And Awards
Timeline
AssistantManager
Sonu Yadav
Open To Work

Sonu Yadav

Pune

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Technical Support EngineerAssociate Technical EngineerIT consultantBusiness development executive

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Pune, Maharashtra
Open to relocation: Yes

Salary Range

₹199000/yr - ₹200000/yr

Summary

Resourceful Associate Technical Engineer known for high productivity and efficient task completion. Possess specialized skills in system analysis, troubleshooting complex issues, and implementing innovative solutions. Excel at time management, critical thinking, and teamwork, ensuring seamless operations and project success.

Overview

8
8
years of professional experience

Work History

Associate Technical Engineer

IDeas
12.2021 - 04.2025
  • Collaborated with cross-functional teams to deliver high-quality technical projects on schedule.
  • Collaborated with cross-functional teams to implement system upgrades.
  • Configured properties and ensured their setup aligned with client specifications.
  • Working on a Salesforce ticket and making configuration changes and confirming back to ticket requestor.
  • Worked at a SaaS company, providing technical solutions.
  • Provided technical support for software applications and hardware components.
  • Coordinated multiple projects simultaneously, ensuring deadlines were met efficiently.

Technical Support Engineer

Avalara Technologies Limited
Pune
04.2025 - 02.2026
  • Delivered technical support for software issues, resolving customer problems effectively.
  • Managed ticketing systems to track and prioritize support requests efficiently.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Collaborated with cross-functional teams to resolve customer inquiries.
  • Assisted in system updates and maintenance for software applications.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Implemented software updates with patches and new installations, enhancing security and user protection.

Collection Executive

Credence Resource Management
01.2021 - 11.2021
  • Executed collection efforts for overdue bills in telecom and health care sectors, recovering outstanding funds effectively.
  • Communicated with US clients to resolve overdue payment issues.
  • Handled a range of collection accounts, ensuring timely payments and maintaining client relationships.
  • Utilized collection software to track payments and client interactions.
  • Negotiated repayment plans aligning client capabilities with company revenue goals.
  • Documented account activity accurately in the database system.
  • Maintained professionalism during challenging customer interactions.
  • Ensured compliance with company policies and legal standards in debt collection.

IT consultant

E-Zest solution LTD
05.2018 - 11.2018
  • Delivered IT consulting services to troubleshoot IT peripherals and resolve computer and LAN issues, enhancing user experience.
  • Facilitated technical support and training for end-users on new systems, improving user proficiency and system adoption.
  • Resolved desktop problems and facilitated user account setup for efficient onboarding.
  • Installed and configured computer hardware operating systems and applications according to customer requirements.
  • Performed ongoing server maintenance to ensure system stability and reliability.
  • Conducted regular maintenance checks on servers, networks, storage devices.

Business development executive

Saleszip Marketing Pvt. Ltd
10.2017 - 03.2018
  • Developed and implemented strategies to increase customer base and revenue growth.
  • Identified and engaged potential business markets, introducing products and offerings via targeted email campaigns.
  • Conducted market research to uncover new business opportunities and understand customer needs.
  • Identified IT contacts and delivered tailored information about IT services to enhance engagement.
  • Built and maintained relationships with key stakeholders to foster collaboration.

Education

Engineering - Computer Science

Pune University
Pune, Maharashtra
04-2019

Skills

  • Software development
  • JAVA
  • Spring boot
  • MySQL
  • HTML
  • C
  • C
  • DevOps practices
  • Technical support
  • Ticketing systems
  • Problem solving
  • Cross-functional collaboration

Hobbies and Interests

  • Listening music
  • Reading books
  • Exploring new things
  • Traveling

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 02/02/1996
  • Nationality: Indian

Achievements And Awards

  • Award of quarterly star performer
  • Appreciation from client
  • 2 time winner of Employee of the Month

Timeline

Technical Support Engineer

Avalara Technologies Limited
04.2025 - 02.2026

Associate Technical Engineer

IDeas
12.2021 - 04.2025

Collection Executive

Credence Resource Management
01.2021 - 11.2021

IT consultant

E-Zest solution LTD
05.2018 - 11.2018

Business development executive

Saleszip Marketing Pvt. Ltd
10.2017 - 03.2018

Engineering - Computer Science

Pune University

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