SONUKUMAR JAISWAR

Key Responsibilities:

• Monitored and supported core banking and related applications in the production environment.
• Performed L1 incident analysis, basic troubleshooting (SQL queries, log checks), and escalations to L2/L3 teams.
• Monitored batch jobs, EOD/BOD processes, and ensured timely completion of critical banking operations.
• Handled service requests, user access issues, and coordinated with infrastructure teams for resolution.
• Logged and tracked incidents using ITSM tools like Turing Ticket / BoldDesk / JIRA
• Coordinated with L2/L3 and business teams for issue resolution and updates.
• Assisted in UAT validations, deployment checks, and post-release monitoring.
• Monitored and supported payment systems (ATM, IMPS, UPI, NEFT, RTGS) ensuring 24×7 uptime.
• Investigated and resolved transaction failures, reversals, and settlement discrepancies using SQL and system logs.
• Managed payment switches, ISO 8583 messages, host interfaces, and gateways for seamless fund transfers.

Key Responsibilities:

• Monitored and ensured timely resolution of branch service tickets and operational queries.
• Managed account operations including CASA, OD, TD, and loan account processing.
• Handled clearing transactions, ATM cash loading, card operations, and reconciliations.
• Addressed customer complaints and ensured compliance with audit and regulatory requirements.
• Prepared daily MIS reports and resolved system/application issues for branches.
• Supervised cash management, EOD/BOD operations, and overall branch functioning.
• Conducted UAT testing.

Key Responsibilities:

• Processed and audited personal loan disbursement files.
• Verified KYC documents and ensured proper franking on agreements.
• Updated PDD records and maintained accurate Excel reports.
• Scanned, indexed, and submitted files to the CPC Team; resolved returned errors.
• Prepared daily MIS reports and handled RM queries efficiently.