SONU KUMAR SHUKLA

• Implemented M365 solutions across multiple projects, ensuring effective support and ongoing maintenance.
• Facilitated delivery of implementation solutions and resolved technical issues for improved project outcomes.
• Helped roll out Microsoft Copilot and related solutions to improve productivity and efficiency.
• Advised stakeholders on process enhancements, identified risk concerns, and developed implementation plans.
• Documented functional requirements, user stories, and solution designs for delivery teams.
• Assisted in creating RFP solution documents to ensure clarity and completeness.

• Facilitated resolution of critical technical blockers for clients, enabling restoration of project progress.
• Supported technical team in resolving complex issues and providing L3 escalation support, ensuring timely solutions.
• Maintained smooth Azure cloud operations by delivering expert support for routine activities, contributing to operational stability.

• Supported Exchange Server and Microsoft 365 systems with deep operating system knowledge.
• Supported Active Directory integration, product installs, patch deployment, and package administration.
• Managed user access provisioning and deprovisioning controls.
• Coordinated vendor and support staff to expedite issue resolution.
• Resolved customer questions and directed physical issues to the onsite support staff.

• Resolved technical roadblocks in Office 365, ensuring uninterrupted service for users.
• Administered Microsoft 365 tenant settings, licensing, and service access controls to maintain compliance and security.
• Managed Exchange Online mailboxes, distribution groups, and email routing policies.
• Enforced security policies through conditional access and multifactor authentication.
• Developed scripts to automate administrative tasks in Office 365.
• Configured, tested, and maintained Office 365 environment for end users.
• Provided technical support for clients using Office apps, enhancing user experience and satisfaction.

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