Sonu Singh
Ghaziabad
Summary
Senior Process Associate. At Genpact India Pvt. Ltd.
Clarified the concepts of banking. Branch and client services.
Achieved consistent success in meeting service level agreements (SLAs), including TAT accuracy.
Maintained customer information with the utmost confidentiality.
Updated the customers about their account information as and when required.
Overview
3
3
years of professional experience
Work History
Banking Operations Specialist
genpact india pvt. ltd
Ghaziabad
07.2022 - Current
- Conducted account maintenance activities, such as updating personal information and resolving discrepancies.
- Managed daily customer transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency.
- Conducted regular audits of bank records to ensure compliance with internal policies.
Education
Bachelor of Arts -
R.S.B.V
Delhi Suraj Mal Vihar.06-2017
Skills
I am flexible about working under pressure
Trained new hire
Conduct process knowledge test (PKT) for the team
Also, participate in client calls
Weekly share accuracy with new hires
Always ready to take extra responsibility
Basic knowledge of MS-Excel
Affiliations
I have participated in different activities conducted by my process and my teammates
Also participated in Genpact activities conducted half-yearly and yearly
I received multiple bronze awards and appreciation emails from my process and clients
Timeline
Banking Operations Specialist
genpact india pvt. ltd
07.2022 - Current
Bachelor of Arts -
R.S.B.V
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