Navya Deepthi K
Fraud & Claims Analyst
Hyderabad
Summary
A banking professional with 6.4 years of experience, seeking to contribute expertise in a dynamic organization that fosters a flexible and collaborative work environment. Eager to leverage my skills in a role that offers opportunities for continuous learning and long-term career advancement
Overview
7
7
years of professional experience
Work History
Banking Operations Specialist
Accenture
12.2023 - 04.2025
- Adjudicated fraud and non-fraud claim in Mastercard transactions, ensuring accurate assessments based on established rules and regulations.
- Processed chargebacks for disputed transactions, facilitating timely and fair resolutions through efficient communication and documentation management.
- Handled Pre-arbitration for Mastercard disputes, advocating for the merchant's position by preparing strong representments and negotiating with the issuers.
- Served as a knowledge transition associate, mentored and trained freshers on Mastercard's dispute resolution procedures.
- Optimized team efficiency by allocating work and segmenting due claims based on the priority and complexity.
Fraud & Claims Representative
Wellsfargo
09.2018 - 10.2023
- Identified and mitigated debit card fraud by analyzing transaction data, developing risk profiles, and leveraging data mining tools to detect trends and proactively prevent fraudulent activities.
- Investigated and resolved debit card fraud and dispute claims, ensuring accurate resolution, timely provisional credit issuance, and compliance with VISA regulations and bank policies.
- Managed end-to-end chargeback and pre-arbitration processes, preparing detailed case files, submitting compelling evidence, and negotiating outcomes to minimize
financial loss for the bank. - Supported operational excellence through knowledge sharing, mentoring new team members and ensuring smooth onboarding while maintaining consistent communication across cross-functional teams.
- Recognized for top-tier performance, maintaining 100% quality and production standards, and contributing to uninterrupted business operations during critical periods such as the pandemic.
Education
MBA -
Sathyabama Institute of Science & Technology
04-2018
B.E - CSE
Prathyusha Engineering College
05-2016
Skills
- Customer due diligence
- Risk assessment
- KYC compliance
- Data analysis
- PEP screening
- Transaction monitoring
Timeline
Banking Operations Specialist
Accenture
12.2023 - 04.2025
Fraud & Claims Representative
Wellsfargo
09.2018 - 10.2023
MBA -
Sathyabama Institute of Science & Technology
B.E - CSE
Prathyusha Engineering College