Sonveer Sharma

• With almost 7 years of experience in
  area of telecommunications, paying
  great attention to detail and
  implementing best practices to deliver
  high-quality results. Troubleshooting
  hardware and network problems.
  Experience with managing L1/L2
  technical operations, exhibiting strong
  communication and problem-solving
  skills.
  Presently Working as EngineerIntelligent Networks in Ericsson
  Global India Private Limited, faults
  and troubleshooting of IN Nodes and
  service-related issue are handled.
  I am proficient in using
  Tools and IN Nodes such as Wireshark, Linux, Shell, SDP, OCC/OCS, EDA, AIR,
  CCN, NgCRS, ECMS, AF, VS, and SQL. My knowledge of telecom protocols like
  Diameter, Sigtran, CS+1, Camal, MAP, and SS7 makes me a valuable asset to any
  organization that requires a skilled Charging System Engineer.

Having experience of network monitoring for BHARTI AIRTEL and handling incidents within SLA.

Work with problem management to identify reoccurring incidents and support service improvement plans to negate reoccurrence of incidents.

Perform network diagnostics to re-mediate detected/reported network incidents.

Raise issues to OSS and ONEFM tool team in case of any discrepancy and help them with details to resolve it.

Fetch logs from ONEFM for a specific domain or node.

Basic understanding of telecom network and connectivity with core elements like SGSN, GGSN, RNC, BSC, MME, EPG, Virtual Nodes (Cloud), Google, SDP, CCN, OCC, AIR etc.

Coordinate with different vendors for faults & errors related to Network.

Provide technical support, resolving complex backbone network problems referred to the vendor in an effective and timely manner keeping in view functional KPIs.

Also responsible for testing at the time of integration of new nodes and make sure that the node is added in oneFM for monitoring.

Responsibility of training to new members in the team.

Follow escalation procedures for issues uncontrollable at CSR level.

Handling and solving Customer’s problems, while assessing client specific tools and knowledge base.

Supporting the customers to add a new Telephone/Hotspot/Tablet line in their account.

Supporting the customers to upgrade their existing telephone lines phones with new phones.

Responsibility to provide the support to customers on their billing, network, and phone related concern.

Providing the data plan as per their need as customers have the unlimited Talk, Text in USA.