Padmini Dixit

• Respond to requests from partners, banks and customers
• Investigate fraud based on reports
• Create alerts for suspicious activity
• Monitor customer transactions
• Communicate with customers to understand their activity
• Communicate between teams to ensure vendors receive the best answers
• Analyze data for fraud trends
• Discuss financial crime concerns with company members
• Analyze customer data, transactions, and open source information
• Communicate with people at all levels of the organization
• Assess all points of view, meet deadlines
• Research, check documents, and assess financial crime risk
• Discuss financial crime concerns with company members
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.

Chargeback Management:

• Review daily chargeback reports and disputed transactions to assess validity.
• Gather necessary documentation and evidence to support chargeback disputes.
• Communicate with customers, merchants, and issuing banks to resolve chargebacks.
• Prepare and submit rebuttal letters with supporting evidence.
  Track open chargeback cases and follow up on resolutions.
• Also, responsible for maintaining complete track of refunds processed against the disputes, so as to timely re-bill the end customer.
• Responsible for tracking all the filed pre-arbitrations and updating it on the necessary tool and the common tracker
• Tools used: Persona, Retool, Salesforce, GURU &
  Appstream

Transaction Monitoring:

• Analyze transaction data to identify potential fraudulent patterns or anomalies.
• Monitor customer behavior and flag suspicious activity based on established criteria.
• Conduct investigations on flagged transactions, including customer verification and account review.
• Escalate high-risk transactions to relevant teams for further investigation.
  

Process Adherence:

• Ensure compliance with internal policies and industry regulations regarding chargebacks and transaction monitoring.
• Maintain accurate records and documentation of all chargeback cases and investigations.
• Update internal systems with relevant transaction details and dispute information.

• Social media marketing.
• Promoting the NGO on digital platforms
• Helping NGO to reach beneficiaries
• Preparation of databases of Migrant workers
• Raising funds through online campaigns
• Educating underprivileged children.