Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Rohit Singh Bisht

Bhopal

Summary

Hard working and dedicated employee with one year of experience monitoring and analyzing customers KYC and ATO investigations. Good analytical and interpersonal skills to analyze customers profile verification and unusual activity. Delivered high quality performance with zero critical error while investigating ATO risk on the customers account. Looking for an opportunity to apply my analytical skills and critical investigations to support customer with KYC and ATO investigations.

Overview

1
1
year of professional experience

Work History

Fincrime Analyst

TaskUs Indore - Rangreza
Indore
07.2023 - Current
  • Reviewed customer documents to ensure they meet the Anti-Money Laundering and Know Your Customer requirements.
  • Monitored customer accounts for suspicious activities and transactions based on established guidelines.
  • Responded promptly to inquiries from customers relating to their account status or transaction history.
  • Coordinated with internal departments to resolve discrepancies in customer data.
  • Drafted reports summarizing findings from KYC reviews and investigations.
  • Maintained accurate records of all KYC documentation and analysis results.

Customer Service Executive

Technotask Business Solutions
Bhopal
01.2023 - 07.2023
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Provided technical support when necessary to resolve complex problems.
  • Participated actively in weekly meetings held by the Customer Service Manager.
  • Actively sought out ways to improve operational efficiency within the team environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
  • Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.

Education

Bachelor of Technology -

Sagar Institute of Science And Technology
M.P, India
07-2017

Higher Secondary - Mathematics And Computer Science

All Saint's School
Bhopal
07-2013

Skills

  • Banking regulations
  • Due diligence
  • Document Review
  • Research abilities
  • Reliability
  • Problem-solving abilities
  • Multitasking
  • Relationship Building
  • Analytical Skills
  • Teamwork and Collaboration

Accomplishments

  • Received RNR two times for the high quality performance at TaskUs.

Languages

Hindi
First Language
English
Advanced (C1)
C1

Affiliations

  • Gym Workout
  • Cricket

Timeline

Fincrime Analyst

TaskUs Indore - Rangreza
07.2023 - Current

Customer Service Executive

Technotask Business Solutions
01.2023 - 07.2023

Bachelor of Technology -

Sagar Institute of Science And Technology

Higher Secondary - Mathematics And Computer Science

All Saint's School

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Rohit Singh Bisht