Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and Interests
Timeline
Generic

Sourabh Pal

Bhopal

Summary

Driven training specialist with a continuous improvement mindset. Offers extensive coaching and mentoring experience. Shares targeted feedback and evaluation skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Trainer

Technotask Business Solutions Pvt. Ltd
01.2025 - Current
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Aligned learning objectives with organizational goals, driving increased productivity and business results.
  • Delivered comprehensive Product training to new employees and newly graduated and hired.

Senior Trainer

Magnum Environmental Management Pvt. Ltd
08.2023 - Current
  • Trained new hires on best practices and protocols.
  • Implemented cross-departmental strategies to streamline onboarding processes
  • Involved in various developmental sessions focused on TNI and PIP

Senior Trainer

Magnum Distributors Pvt. Ltd
08.2019 - 08.2023
  • Conducted interactive training for new hires on company guidelines
  • Utilized data-driven methods to evaluate training outcomes
  • Refined training methods using customer feedback

Customer Service Executive

Teleperformance
09.2018 - 02.2019
  • Addressed complex problems, maintaining high levels of customer contentment
  • Resolved disputes effectively, providing satisfactory outcomes

Customer Service Associate

First Source Solutions
06.2015 - 02.2016
  • Monitored service level agreements SLAs to ensure timely responses to customer inquiries.
  • Documented technical issues and solutions in the internal knowledge base to improve team efficiency.

Education

Bachelor of Computer Applications

Indira Gandhi National Open University
New Delhi, IN-DL
2025

Skills

  • Microsoft office
  • Customer service principles
  • Time management
  • Effective communication
  • Speech enhancement
  • Quality assurance methods
  • Training material creation

Languages

Hindi
Proficient
C2
English
Proficient
C2

Certification

  • Step-Up Training certified

Hobbies and Interests

  • Playing Cricket
  • Singing
  • Poetry & stories writing
  • Book Reading
  • Cooking

Timeline

Senior Trainer

Technotask Business Solutions Pvt. Ltd
01.2025 - Current

Senior Trainer

Magnum Environmental Management Pvt. Ltd
08.2023 - Current

Senior Trainer

Magnum Distributors Pvt. Ltd
08.2019 - 08.2023

Customer Service Executive

Teleperformance
09.2018 - 02.2019

Customer Service Associate

First Source Solutions
06.2015 - 02.2016

Bachelor of Computer Applications

Indira Gandhi National Open University

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Sourabh Pal