Gayathri Sornapudi V M D

• Identified customer needs and recommended products accordingly.
• Documented customer interactions accurately for future reference.
• Maintained up-to-date knowledge of industry trends and competitor offerings.
• Built trust and loyalty by maintaining professionalism while persuading customers.
• Assisted customers with placing orders over the phone or online.
• Closed sales by building rapport and overcoming objections.
• Applied good listening skills to determine customer preferences and financial limits.
• Resolved customer complaints in a timely manner to ensure satisfaction.
• Processed payments, refunds and exchanges quickly and efficiently.
• Presented sales pitches to clients with basic needs.
• Conducted follow-up calls to existing customers to ensure satisfaction levels.
• Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
• Provided accurate information regarding product features, pricing and availability.
• Communicated effectively with clientele to maintain customer satisfaction and loyalty.
• Provided timely, courteous, and knowledgeable responses to information requests.

*Currently working at Sutherland Global Services for Amazon's international Heavy Bulky Services (HBS).

* Responsible for assisting customers with troubleshooting and resolving issues related to bulky retail items.

*Ensure adherence to processes, avoid concessions, and consistently meet metrics while providing the best possible resolutions, and achieving high customer satisfaction.

• Excelled in providing top-notch support to customers, ensuring their issues were resolved promptly and effectively.
• Built a strong rapport with customers, fostering trust and loyalty.

I worked for Amazon for the voice support process, which involves handling customer interactions across global markets, often in real time via inbound.

Customer Support Associate at Amazon: Provided customer support for voice processes and advanced to manage large appliances, in-pay.

Established positive relationships with customers, and upheld high service standards.

Efficiently resolved customer issues, leading to increased customer satisfaction.