Sotim Rephung
Imphal
Summary
Adept at enhancing customer experiences, I excelled as a Bartender at Hotel Cag Pride, mastering beverage preparation and suggestive selling. My proactive approach in menu development and inventory management, coupled with a knack for resolving customer complaints efficiently, significantly contributed to service quality and productivity improvements.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Guest Service Associate
ITC GRAND CHOLA
Chennai
02.2025 - Current
- Provides a pleasant drinking experience to customers by engaging with guests, taking orders, offering informed recommendations.
- Mixing and serving classic and signature cocktails.
- Monitoring and controlling stock levels.
- Handling cash and credit card payments accurately using point-of-sale (POS) systems.
Bartender
CAVERN BAR & KITCHEN
Coimbatore
01.2019 - 01.2025
- Company Overview: Hotel Cag Pride
- Adept at enhancing customer experiences, I excelled as a Bartender, mastering beverage preparation and suggestive selling.
- My proactive approach in menu development and inventory management, coupled with a knack for resolving customer complaints efficiently, significantly contributed to service quality and productivity improvements.
Asst Bartender
SHERLOCK GRAND ROYAL PUB
Chennai
01.2018 - 01.2019
- Company Overview: Hotel Le Meridian
- Check Identification of customers to verify they are of legal drinking age
- Prepare and serve hot and cold drinks
- Cash handling and Replenishing the bar
- Comply with health, safety and hygiene standards
- Attends to the detail and presentation of each order.
- Prepares and maintains ingredients by following recipes.
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
Hostess & Services
HOTEL ROYAL GARDEN
Mumbai
01.2017 - 01.2018
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area, depending on their preference
- Inform Guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
Education
INDOS NUMBER : 24ZQ0950 -
STCW / BST
09.2024 - 10.2024
Certificate -
Essential Bar skills & Techniques
01.2022 - 06.2022
Certificate -
FOOD SAFETY SUPEVISOR Certificate of Competence
07.2022 - 12.2022
Higher Secondary School -
Sacred Heart Higher Secondary School
04.2016 - 04.2017
Skills
- Beverage preparation
- Mixology
- Customer service
- Payment processing
- Suggestive selling
- Food service
- Essential Bar skills & Techniques Certificate
Personal Information
- Passport Number: R6845923
- Passport Date Of Issue: 02/28/18
- Passport Place Of Issue: Guwahati
- Passport Expiry Date: 02/27/28
Languages
- English, Fluent
- Hindi, Intermediate
- Manipuri, Fluent
- Tamil, Intermediate
Timeline
Guest Service Associate
ITC GRAND CHOLA
02.2025 - Current
INDOS NUMBER : 24ZQ0950 -
STCW / BST
09.2024 - 10.2024
Certificate -
FOOD SAFETY SUPEVISOR Certificate of Competence
07.2022 - 12.2022
Certificate -
Essential Bar skills & Techniques
01.2022 - 06.2022
Bartender
CAVERN BAR & KITCHEN
01.2019 - 01.2025
Asst Bartender
SHERLOCK GRAND ROYAL PUB
01.2018 - 01.2019
Hostess & Services
HOTEL ROYAL GARDEN
01.2017 - 01.2018
Higher Secondary School -
Sacred Heart Higher Secondary School
04.2016 - 04.2017