Summary
Overview
Work History
Education
Accomplishments
Passport Status
Personal Information
Interests
Languages
Timeline
Hi, I’m

Sougata Chakraborty

Senior Manager- Strategic Sales
New Delhi
Sougata Chakraborty

Summary

Ecommerce | Express - B2C | Strategic Account Management | International Freight Forwarding | International Express | Business Development | Sales Solutions

Currently working as Senior Manger- Strategic & Large Customers in Ecom Express Limited & based out of Gurugram, since Oct 2021.

I have a total of 14 years of experience in logistics in the fields of D2C Ecommerce, International Freight selling & International Express. Prior to Ecom, I was associated with DHL Global Forwarding for 6.9 Years & with FedEx Express for 4.6 Years where I was leading the sales chart for my Employer in Eastern & North Eastern Markets for Medium-Sized Business Customers. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
years of professional experience

Work History

Ecom Express Limited
Gurugram

Senior Manager- Strategic Sales
09.2021 - Current

Job overview

  • Develops and maintains effective professional relationships that facilitate cooperation and trust
  • Includes a network of contacts within the Customer's business, sales, and key support groups (ops and finance), Aligns with them to initiate and secure actions needed to adapt processes, resolve issues and progress opportunities for account development
  • Implement account management best practices and SOPs into the business development framework
  • Conduct deep DATA analysis on issues affecting Customer's business performance and find solutions for product development and process improvement
  • Proactively identifies new opportunities: increasing the footprint of business and solutions with the assigned customers
  • Regularly conducts structured review sessions: aligning and updating customers on customer strategy and priorities; adjusting our value proposition; offering continuous improvement and innovation
  • Successfully controls monthly performance: monitoring volume, profitability, pipeline, overdue and ensuring immediate actions in case of deviations.

DHL Global Forwarding: (DHL Logistics Pvt Ltd)
Kolkata

Assistant Manager- Field Sales (Kolkata)
01.2015 - 09.2021

Job overview

  • Winning, retaining and developing Medium-Sized Business Customers by working with internal departments as a team member & thereby achieving monthly sales budget
  • Closing new businesses for DGF by connecting a customer's need with a DHL solution by using industry knowledge & assessing the type and size of customer's needs
  • Building professional rapport and trust with customers by being informed about customer's business and the market
  • Developing Sales strategies to collaborate with customers by offering a complete & effective supply chain solution to service customer needs by using various networks/ marketing strategies within the various Sales channels within DP DHL
  • Preparation of SLAs & SOPs for customer implementation by collecting relevant customer information in order to ensure proper operational handover and implementation to meet customer expectations most effectively.

FedEx Express: (Federal Express India Pvt Ltd)
Kolkata

Account Executive - East Kolkata
06.2010 - 01.2015

Job overview

  • Sales & Revenue Generation at territory level by using appropriate sales techniques
  • Retaining and growing profitable business that directly supports the Company's mission and business plan
  • Develop Strategies to target the existing export & import customers to extract maximum revenue
  • Exceed the Quarterly sales and New Business target
  • Work along with other internal departments as a team member to meet customer standards by maintaining professional relationships that inspire trust and loyalty in FedEx business.

Education

SP Jain Institute of Management & Research
Mumbai

4 Month- Certificate Programme from Supply Chain Management
2022

Globsyn Business School, Kolkata
Kolkata

MBA from International Marketing
2010

University Overview

GPA: 6.15

Calcutta University
Kolkata, India

B.Com (Hons) from Accounting And Finance
2007

University Overview

Percentage: 60%

Haryana Vidya Mandir, Kolkata
Kolkata

10+2 (CBSE) from Commerce
2004

University Overview

Percentage: 62%

Haryana Vidya Mandir, Kolkata
Kolkata

10th (CBSE)
2002

University Overview

Percentage: 60%

Accomplishments

● Awarded with Bravo Zulu by FedEx management for achieving the highest

revenue against the goal in H1 FY 13, an average of 136% in Outbound & Payer

sales

● Awarded with Bravo Zulu by FedEx management for signing highest no.

of trading accounts in H2 FY 12 for the district with 90% trading

● Received Certificate of Appreciation from FedEx Sales MD- Rajesh Bhatia

for helping & collaborating overseas with FedEx US-Sales counterpart for

securing business of $ 100,000 P.A from a Big Business Customer from USA

● Awarded with Certificate of Excellence at DHL Global Forwarding for being

the Second Highest revenue achieving Team (Team- East) in the Country

for the year 2015

● Awarded with Achiever of the Quarter Q2- 2017 at DHL Global Forwarding

for overshooting budget & assisting AFR team to increase overall air export

volumes

● Awarded with Rockstar of the Quarter Q3- 2021-22 at Ecom Express for

overshooting budget & securing top position in the country by achieving the

highest Volumes & Revenue in Strategic Sales Category

● Awarded with Gladiator Award at Ecom Express for clocking highest Volumes

on Express+ B2C Air Product Launch on the very first month of the Launch

● Have been a regular achiever of business goals at Ecom, DHL & FedEx with a track

record of having turned around specific sales patches

Passport Status

Yes

Personal Information

  • Father's Name: Mr. Sukhen Chakraborty
  • Date of Birth: 06/30/87
  • Gender: Male
  • Marital Status: Married

Interests

Driving, Reading Books, Socializing, Sports

Languages

English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Senior Manager- Strategic Sales

Ecom Express Limited
09.2021 - Current

Assistant Manager- Field Sales (Kolkata)

DHL Global Forwarding: (DHL Logistics Pvt Ltd)
01.2015 - 09.2021

Account Executive - East Kolkata

FedEx Express: (Federal Express India Pvt Ltd)
06.2010 - 01.2015

SP Jain Institute of Management & Research

4 Month- Certificate Programme from Supply Chain Management
04.2022

Globsyn Business School, Kolkata

MBA from International Marketing
04.2010

Calcutta University

B.Com (Hons) from Accounting And Finance
04.2007

Haryana Vidya Mandir, Kolkata

10+2 (CBSE) from Commerce
04.2004

Haryana Vidya Mandir, Kolkata

10th (CBSE)
04.2002
Sougata ChakrabortySenior Manager- Strategic Sales