Soujanya A
Bengaluru
Summary
Over 9 years of experience in providing excellent client service, as a sales analyst and MIS . To seek a good position in progressive organization that could give me an opportunity to update my Data analyst and Key accounts manager Experience in a challenging environment with latest trends.
Overview
11
11
years of professional experience
Work History
Regional Sales Co-ordinator and Sales Analyst
Blue Dart Express Limited
Bengaluru
2018.01 - Current
- Managing all the sales related activities of the company
- Carrying out sales administrative tasks such as data inputs, processing information & Accurately analyzing and assessing statistical data
- Supporting marketing team on projects such as developing sales strategies
- Creates and modifies reports, contract, forms and presentation materials by using various software programs
- Managing time, working cooperatively with others and displaying good teamwork, monitoring progress, problem solving and making adjustments to plans and takes leadership role in composing and distributing team communication as assigned
- Preparing final analysis reports for the stakeholders to understand team and region performance.
Sr. Client Service Co-ordinator
Connect India Pvt Ltd.
2016.01 - 2017.12
- Key accounts holder ( flip kart, amazon Voonik, Shop clues ,zoffio, Zivame and Naaptol) Developing and sustaining solid relationships with key clients, Addressing and resolving key client’s complaints
- Monitoring the overall functioning pf process, identifying improvement area and implementing adequate measures to maximize customer satisfaction level
- Presenting the performance report to clients on monthly weekly and fourth night basis
Regional Sales Co-ordinator and Sales Analyst
First Flight Couriers Ltd.
Bengaluru
2013.10 - 2015.05
- Handling Major customers like (Element-14, First cry, snap details) Gather, compile, and interpret client solutions requirements and report it to internal / external Stakeholders/Compose and confer client’s needs
- Responsible to maintain the Service level above 90%
- Attending meetings with clients
- Resolving escalations within the Committed SLA
- Supervise and co-ordinate with the Delivery & operation Team to achieve the required goals
- Scheduling, maintaining daily reports, thoroughly conversant with all the service level deliverables involved in Logistics operation.
Education
MBA - ITSM
Shri Vile Parle Kelavani Mandal's Narsee Monjee Institute of Management (NMIMS University)
2024-06
B. Com - Bcom
Sir. M. Visvesvaraya First Grade Women’s College
2013-05
12th / Higher Secondary -
Sir M. Visvesvaraya College
2010-01
Skills
- Sales Reporting
- Client acquisition
- Competitive Analysis
- Sales Training
- CRM Software
- Sales Analysis
- Pipeline Management
- Sales Presentations
- Revenue Generation
- Strategic forecasting
- Project Management
- Data Analysis
- SQL
- Data Exports
Permanentcity
Bangalore
Permanentstate
Karnataka
Permanentzip
560017
Passportvalidity
10/26/2030
Permanentaddress
LBS Nagar, HAL post
Personal Information
- Father Name: Ananda Rao G
- Spouse Name : Jacob Samraj
- Date of Birth: 04/10/1992
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
Fluent in English, Kannada & Hindi
Accomplishments
- Best employee of the year 2021-2022
- Best bravo award in 2019 and 2023
Languages
kannada
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Regional Sales Co-ordinator and Sales Analyst
Blue Dart Express Limited
2018.01 - Current
Sr. Client Service Co-ordinator
Connect India Pvt Ltd.
2016.01 - 2017.12
Regional Sales Co-ordinator and Sales Analyst
First Flight Couriers Ltd.
2013.10 - 2015.05
MBA - ITSM
Shri Vile Parle Kelavani Mandal's Narsee Monjee Institute of Management (NMIMS University)
B. Com - Bcom
Sir. M. Visvesvaraya First Grade Women’s College
12th / Higher Secondary -
Sir M. Visvesvaraya College
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