Watching sports, listening music, travelling, reading and photography
Soumavo Roy
Backend Support
Summary
Experienced in providing administrative support and managing back-office operations to ensure smooth workflow and accurate data management. Utilizing strong organizational skills and attention to detail to maintain efficient and reliable processes. Demonstrated track record of effective communication and collaboration, fostering a cohesive and productive team environment.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
Back Office Executive
Sumcon Infraventure LLP
2025.04 - 2025.05
- Looks upon Marketing and Tendering in HO/Sites
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Maintained inventory for back-office supplies, computers and work-stations.
Customer Relationship Manager
NEXA - Maruti Suzuki India Ltd
2023.02 - 2023.05
- Preserving thorough records of customer correspondence, handling feedback, and working with sales teams to create plans to boost sales and customer engagement.
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
Back Office Executive
Topsel Toyota
2020.09 - 2023.01
- Managing transaction records, handling confidential documents, and specializing in vehicle FASTag activation while addressing customer queries and issues.
- Supported sales team with accurate data analysis to sharpen strategic approaches.
- Organized office operations, leading daily activities and controlling correspondence.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
Education
MBA - Marketing
Manipal University Jaipur
Jaipur, India 2022.01 - 2024.12
B.Com - Accounting And Finance
University of Calcutta
Kolkata, India 2017.08 - 2020.12
ISC -
Narmada School
Kolkata, India 2001.04 -
ICSE -
St. Clare School
Kolkata, India 2001.04 -
Skills
Organized file management
Client support
Cross-functional teamwork
Proficient time management
Strategic issue analysis
Client service excellence
Workplace communication strategies
Data analysis proficiency
Proficient in Microsoft Office
Efficient data management
Proficient in handling multiple priorities
Basic financial recordkeeping
Certification
Artificial Intelligence, 04/01/24
Interests
Timeline
Back Office Executive
Sumcon Infraventure LLP
2025.04 - 2025.05
Customer Relationship Manager
NEXA - Maruti Suzuki India Ltd
2023.02 - 2023.05
MBA - Marketing
Manipal University Jaipur
2022.01 - 2024.12
Back Office Executive
Topsel Toyota
2020.09 - 2023.01
B.Com - Accounting And Finance
University of Calcutta
2017.08 - 2020.12
ISC -
Narmada School
2001.04 -
ICSE -
St. Clare School
2001.04 -