Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Soumen Aguan

Soumen Aguan

Kolkata

Summary

Dynamic and results-driven Head Waiter at Kharafi Global Foodservice Company, skilled in customer service and inventory management. Proven ability to enhance guest experiences through personalized service and effective team leadership. Expertise in fine dining and wine pairings, consistently ensuring high standards of hygiene and satisfaction.

Overview

8
8
years of professional experience

Work History

Head Waiter

Kharafi Global Foodservice Company
Kuwait City
02.2022 - 05.2025
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Assisted in professionally resolving customer complaints.
  • Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Performed regular inventory checks on supplies such as napkins, utensils, and condiments, ordering additional supplies as needed.
  • Assisted servers with taking orders from customers as needed during peak hours.
  • Monitored wait staff performance and provided feedback when necessary.
  • Verified that all items ordered were delivered correctly to each table.
  • Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
  • Trained new waiters on food service procedures and customer service standards.
  • Enforced health and safety regulations in the restaurant dining area.
  • Built relationships with regular customers through personalized service.
  • Adhered to cash handling policies when accepting payments from customers.
  • Inspected dishes before they were served for presentation and temperature accuracy.
  • Prepared seating charts for large parties.
  • Consistently monitored the dining room ambiance, including music levels, lighting, and decorations.

Waiter

Best Western Plus
Salmiya
06.2019 - 09.2021
  • Clean the dining room chairs, tables, floors, and other surfaces on a regular basis.
  • Set up banquet rooms for special events, including weddings, parties, and business meetings.
  • Took orders from patrons accurately and efficiently.
  • Greeted guests and answered questions about menu items.
  • Provided excellent customer service by anticipating guest needs and responding promptly to requests.

Waiter

Courtyard By Marriott
Bhopal
06.2017 - 05.2019
  • Served food and beverages to patrons and confirmed complete orders.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners.
  • Explained menu options to guests, offered suggestions, and took orders for food and beverages.
  • Relayed orders to the service bar and kitchen via the point-of-sale register system.

Education

High School Diploma -

School of Indian Hotel Management
Kalyani, WB, India
05-2017

Certificate Course in Art of Bartending - Art of Bartending

Bartending Academy Of India
New Delhi, India
06-2016

Skills

  • Customer service
  • Inventory management
  • Team leadership
  • Cash handling
  • Menu knowledge
  • Communication skills
  • Relationship building
  • Wine pairings
  • Bar terminology
  • Hygiene standards
  • Fine-dining expertise
  • Point of sale (POS) system operations

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1
Italian
Elementary (A2)
A2

Timeline

Head Waiter

Kharafi Global Foodservice Company
02.2022 - 05.2025

Waiter

Best Western Plus
06.2019 - 09.2021

Waiter

Courtyard By Marriott
06.2017 - 05.2019

High School Diploma -

School of Indian Hotel Management

Certificate Course in Art of Bartending - Art of Bartending

Bartending Academy Of India

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Soumen Aguan