Hi, I’m
Soumen Ghosh
Area Business Manager
Siliguri, Raiganj, Jalpaiguri, Berhampore, Coochbehar & Malda
Summary
Experienced Area Business Manager leading a team of 12 Current Account Managers. Dedicated to providing essential support to Mapped Cluster branches through training and strategic marketing. Focus on enhancing productivity and performance of supervised employees to drive success and growth in Current Account operations.
Overview
17
years of professional experience
Work History
Bandhan Bank
Area Business Manager
02.2023 - Current
Job overview
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Tracked KPIs to drive productivity and target delivery.
- Recruited candidates to build staff retention and team performance.
- Building synergy with Clusters and Regions to enhance the productivity of branch staff.
- Organise regular session with employees of branches to enhance the productivity.
- Generate Good Asset business from my team to generate Values.
- Positioning CA Managers across locations like Raiganj, Berhampore, Coochbehar, Malda and Siliguri.
INDUSIND BANK
Area Sales Manager
09.2019 - 02.2023
Job overview
- Coaching and Driving Current Account Sourcing business across Jharkhand Location specific to EC Vertical.
- Mentored the Branches people of Jharkhand Location on Current Account products, Asset and POS.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Awarded for Selling Second Highest Life Insurance business in Pan India amongst ASM for the month of May 2021
- Awarded for Selling Third Highest Life Insurance business in Pan India amongst ASM for the month of December 2021.
JANA SMALL FINANCE BANK
Cluster Manager
05.2018 - 09.2019
Job overview
- Responsible for Team sourcing of Small Ticket Size Business loan and Loan against Property.
- Responsible for proper adherence of Company policies while loan disbursement and monitor no third party sourcing.
- Ensuring timely Sanctioning and disbursing each and every cases.
- Ensure proper liaisons with the Credit, Operation and Collection Team.
- Responsible to control the delinquency percentage of the portfolio and ensure timely payment of the EDI and EMI.
- Analyzing portfolio regularly to enhance the business and sourcing quality.
KOTAK MAHINDRA BANK
BRANCH SALES MANAGER
03.2017 - 04.2018
Job overview
- Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the Branch and meet the Value, Volume and channel Productivity metrics.
- Responsible for generation of revenues through sale of CASA and Third Party Products like Insurance, Mutual Funds, Online Trading, Demat Accounts etc through the Sales Channel.
- Responsible for leading a Sales Channel comprising of Assistant Acquisition Manager and ensuring Recruitment, Training, Retention and Mentoring of Sales team.
- Ensure that the quality of services is maintained as per the standards set.
- Awarded for Outstanding Performance in CASA NTB Oct' 2017
- Awarded for Outstanding Performance in H1 Trinity Program.
EASTERN COALFIELD LIMITED, Subsidiary of Coal India Ltd
Management Trainee
08.2016 - 02.2017
ICICI BANK
BRANCH SALES MANAGER
02.2010 - 08.2016
Job overview
- Handling Team members of 10 Sales Officer along with Multiple Branches of Central Kolkata (RNM, Esplanade, Stephen House etc).
- New Customer Acquisitions, High Value Clients and Cross Selling.
- Conducted Activities to enhance sales.
- Solely handled & Conducted training of New Candidates of Sales Officers of EAST.
- Interviewed, hired and developed team of Sales Officer.
- Handled Branch Compliance on High Value Transactions and giving reports.
- Resolved customer complaints to maintain high level of satisfaction.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
- Awarded for Outstanding Performance in Highest Savings Account Sourcing in 2015.
GENPACT
PROCESS ASSOCIATE
05.2008 - 01.2009
Job overview
- Handling queries of Clients of US, UK and Canada.
- Immediate resolution to healthcare products through Field Tech at US, UK and Canada.
- Adherence to proper script along with quality assurance.
- Ensure proper communication is provided as it is an essential service.
- Identified and resolved process issues to drive optimal workflow and business growth.
Education
INDIAN INSTITUTE oF MANAGEMENTKolkata
Executive Management Program from Marketing And Insurance
University Overview
GPA: 60%
B.S.K. COLLEGEMaithon
Bachelor of Commerce from Accountancy Honors
University Overview
- Ranked First
- GPA: 63%
ManipalDhanbad
Diploma in Hardware And Networking
University Overview
- Awarded for best in Kumardubi Club in Elocution Contest
- Awarded for standing 2nd Position in Singing at School Level Competition.
Skills
Handling queries
Immediate resolution
Quality assurance
Communication
Process issue resolution
Relationship building
Sales team supervision
Coaching
Mentoring
New Business Development
Banking product sales
Sales coordination
Recruitment
Accomplishments
- Awarded for best in Kumardubi Club in Elocution Contest.
- Awarded for standing 2nd Position in Singing at School Level Competition.
Personal Information
Nationality: Indian
Timeline
Area Business Manager
Bandhan Bank
02.2023 - Current
Area Sales Manager
INDUSIND BANK
09.2019 - 02.2023
Cluster Manager
JANA SMALL FINANCE BANK
05.2018 - 09.2019
BRANCH SALES MANAGER
KOTAK MAHINDRA BANK
03.2017 - 04.2018
Management Trainee
EASTERN COALFIELD LIMITED, Subsidiary of Coal India Ltd
08.2016 - 02.2017
BRANCH SALES MANAGER
ICICI BANK
02.2010 - 08.2016
PROCESS ASSOCIATE
GENPACT
05.2008 - 01.2009
INDIAN INSTITUTE oF MANAGEMENT
Executive Management Program from Marketing And Insurance
04.2010
B.S.K. COLLEGE
Bachelor of Commerce from Accountancy Honors
04.2006
Manipal
Diploma in Hardware And Networking