Soumi Roy
Hyderabad
Summary
Contribute to success of growth of the organizations being positive catalyst and essential ingredient in growth process by using my innovative acumen and technical expertise. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Financial Advisor
HSBC
Hyderabad
12.2019 - Current
- Resolving issues as a Senior Financial Support Advisor for UK clients who are financially struggling and working on personal and business accounts, personal loans and business loans, personal credit cards, and business credit cards.
- Transferred to John Lewis Financial Support Team on August 1, 2022, and working in the team since then as a Senior Financial Support. Also, is part of the pilot batch.
- The job role is Senior Financial Support Advisor for UK clients for JLFS cards, loans, HFC cards, and taking bereavement calls. Taking care of the complaint parts in the accounts and also supporting back office calls.
- With managing the canvas for the entire team as an extra work assigned to me by my manager.
- Recently, I have been shortlisted to support the back office/OAT queues. Apart from taking calls, I will also be managing the back office queues.
- Got transferred back to the initial department of Financial Support Team (HSBC FST) after completing the John Lewis Project.
Senior Associate and Senior Fraud Analyst
Synchrony International Services Pvt Ltd.
Hyderabad
05.2019 - 09.2019
- Experienced in Fraud department and Customer Service Department.
Senior Associate
Concentrix IBM Daksh
Kolkata
12.2016 - 04.2019
- Process Make My Trip (DOMESTIC AIRLINE)
- Skilled in both VOICE and Back office processes.
Education
B.Com (Hons.) - Marketing
Sir Gurudas Mahavidyalaya
Kolkata, India01-2015
ISCE (10+2) - Commerce
South End Centre
Howrah, India05-2012
ICSE (10th Grade) -
South End Centre
Howrah, India05-2010
B.Com - Financial Accounting (Distance Education)
Suresh Gyan Vihar University
Rajasthan, IndiaSkills
- Achievement oriented backend strong with commitment level and ability to learn quickly
- Strong interpersonal and organizing skill
- Good presentation and communication skill
Careergrowth
Contribute to success of growth of the organizations being positive catalyst and essential ingredient in growth process by using my innovative acumen and technical expertise.
Cast
General
Personal email ID- soumiroy94@gmail.com
Official email ID- soumi.roy@noexternalmail.hsbc
Address - Permanent
Vill- Basudevpur, Dist - Howrah, State- West Bengal,
Pin- 711304
Personal Information
- Date of Birth: 01/31/94
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I here by declare that all the information mentioned here are true and variable at any point of time.
Affiliations
- Trained classical dancer and a dancing student of Karthak.
- Love to listen to music.
- Love to play Guitar
- Enjoys to ride bikes.
Certification
- Diploma In Information Technology, Andul Youth Computer Centre- 2014.
- Diploma in Financial Accounting from Edit Computer Centre National Board of Computer Education- 2016
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior Financial Advisor
HSBC
12.2019 - Current
Senior Associate and Senior Fraud Analyst
Synchrony International Services Pvt Ltd.
05.2019 - 09.2019
Senior Associate
Concentrix IBM Daksh
12.2016 - 04.2019
B.Com (Hons.) - Marketing
Sir Gurudas Mahavidyalaya
ISCE (10+2) - Commerce
South End Centre
ICSE (10th Grade) -
South End Centre
B.Com - Financial Accounting (Distance Education)
Suresh Gyan Vihar University
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