Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Soumita Jana

Soumita Jana

Project Engineer
Kolkata

Summary

Personable and knowledgeable IT support technician with over 1 year of experience assisting customers with Authentication related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Project Engineer

Wipro
Kolkata
07.2021 - Current

L2 Technical Support Specialist

  • Provided support for MFA and Strong authentication related issues.
  • Broke down and evaluated user problems, personal expertise and probing questions.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Provided guidance on installing new software to remote clients.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained response times to support business continuity.

Education

Bachelor of Technology - Electrical And Electronics

Institute of Engineering And Management
Kokata
06.2017 - 05.2021

Skills

Technical issues analysis

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Certification

SC-900

Timeline

SC-900

12-2022

AZ-900

11-2022

Project Engineer

Wipro
07.2021 - Current

Bachelor of Technology - Electrical And Electronics

Institute of Engineering And Management
06.2017 - 05.2021

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