Soumitra Manna
Hardware & Network Engineer , Support Area Manager
Kolkata
Summary
Aspiring to get a challenging position in an organization, where I could demonstrate my skills and abilities for the betterment of the organization and for my professional growth as well. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Arear Manager
AGS Transact Technologies
03.2024 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Resolved conflicts promptly to promote positive environment for customers.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies.
- Coordinated with other district managers to actualize performance improvement strategies.
MIS Executive
AGS Transact Technologies
05.2022 - 03.2024
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Generated reports each month covering productivity data.
- Performed thorough data validation procedures to ensure the integrity of information used in decision-making processes.
- Increased operational efficiency by developing standardized templates for routine tasks such as report generation or dataset creation that could be easily replicated across multiple departments within the organization.
- Enhanced decision-making processes for management through timely delivery of accurate and relevant MIS reports.
- Trained new employees on the proper use of various software applications, tools, devices in order to help them quickly acclimate themselves within their respective roles moving forward.
- Supervised audit processes to address non-compliance.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
Senior Executive-Banking & Support (Field Engineer CumTeam Leader
AGS Transact Technologies Ltd.
01.2015 - 05.2022
- Mentored junior engineers, fostering a positive learning environment that promoted professional growth.
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Trained and mentored junior engineers, providing guidance and direction.
Executive-Banking & Support (Field Engineer)
AGS Transact Technologies Ltd.
01.2013 - 01.2015
- ATM installation and maintenance (Corrective & Preventive)
- CS2/CS3 (Cash Shorting Machine) installation and maintenance (Corrective & Preventive)
- Kiosk(CDK/ICD) installation and maintenance (Corrective & Preventive)
- Cineo (Cash Deposit Machine) installation and maintenance (Corrective & Preventive)
- OKI installation and maintenance (Corrective & Preventive)
- ITSL (MPOS) installation and maintenance (Corrective & Preventive)
- UPS (Eco Power & Avo) installation and maintenance (Corrective & Preventive).
Customer Supportive Engineer (VSAT Field Engineer)
Avid Communication, Kolkata
01.2011 - 01.2013
- VSAT Installation, Maintenance (Corrective and Preventive Maintenance)
- LAN connectivity
- Routers configure
- Switch install
- LAN Setup
- Network Troubleshootings
Support Engineer (Trainee)
Airtel
11.2010 - 01.2011
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
Support Engineer (Trainee)
Airtel
08.2010 - 10.2010
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
Education
GT Computer Hardware Engineering College, Kolkata
Kolkata, India 04.2001 -
Higher Secondary -
Baramohanpur High School
Paschim Medinipur , West Bengal 04.2001 - 04.2008
Secondary -
Radhanagar Renua N.K.A Siksha Sadan
Pascchim Medinipur , West Bengal 04.2001 - 04.2006
Skills
Quality Control
Project Planning
Technical reporting
Root Cause Analysis
Project Management
System Troubleshooting
Personal Information
- Expected Salary: 6L PA
- Father's Name: Mr. Babulal Manna
- Mother's Name: Mrs. Nirmala Manna
- Date of Birth: 04/25/1991
- Marital Status: Married
Technicalskill
Installation Operating System (DOS; Windows XP; Windows Vista; Windows 7; Windows 8 / 8.1, Windows 10;Windows 11; Windows Server 2003 / 2008; RHEL 5 & 5.2), Microsoft Office, System Maintenance: - Assembling Personal Computer, Troubleshooting of Computer; Laptop, Repairing & Maintains of all Computer components, Backing Up (Normal, Incremental and Differential) & Restoring Data, Installation & configure Printer, Microsoft Administration: - CCNA (Cisco Certified Network Associate), MCSE (Microsoft Certified System Engineer) Paper 70-290,70-291,70-270,70-284,70-294,70-293,70-297, RHCE 5.2 (Red Hat Certified Engineer)
Salary
4.79L PA
Additional Information
Test
Timeline
Arear Manager
AGS Transact Technologies
03.2024 - Current
MIS Executive
AGS Transact Technologies
05.2022 - 03.2024
Senior Executive-Banking & Support (Field Engineer CumTeam Leader
AGS Transact Technologies Ltd.
01.2015 - 05.2022
Executive-Banking & Support (Field Engineer)
AGS Transact Technologies Ltd.
01.2013 - 01.2015
Customer Supportive Engineer (VSAT Field Engineer)
Avid Communication, Kolkata
01.2011 - 01.2013
Support Engineer (Trainee)
Airtel
11.2010 - 01.2011
Support Engineer (Trainee)
Airtel
08.2010 - 10.2010
GT Computer Hardware Engineering College, Kolkata
04.2001 -
Higher Secondary -
Baramohanpur High School
04.2001 - 04.2008
Secondary -
Radhanagar Renua N.K.A Siksha Sadan
04.2001 - 04.2006
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