Soumya Basavaraju
Bangalore
Summary
Technical Account Manager (TAM) at Amazon Web Services (AWS) with 7.8 years of experience, adept at developing strategic client onboarding plans and enhancing customer satisfaction through technical expertise and interpersonal skills. Achieved significant improvements in client architecture with AWS, demonstrating problem-solving abilities and a commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Amazon Web Services
05.2022 - Current
- Engaging with enterprise support customers that are looking for help in their journey to the cloud across several aspects: 1/ Technical guidance – help customers with designing and reviewing their architecture 2/ Cost Optimization – enhancing customer workloads with lower cost 3/ Reaching operational excellence – help customers resolve issues faster
- as a TAM, I proactively monitor customer environments, identify potential issues, and offer recommendations to prevent disruptions and optimize performance.
- By understanding client needs I have worked closely with internal teams (sales, engineering, product) to provide tailored solutions, contributing to clients success and business growth.
- as a TAM, I have encouraged customers to leverage me as the first point of contact for clients during incidents, acting as advocates and collaborating with internal teams to resolve issues quickly and efficiently.
AWS Cloud Support Engineer
Amazon Web Services
07.2017 - 07.2020
- Provided consultation on cloud networking, security, and devops technologies including Elastic Load Balancing, VPC, Web Application Firewalls, Route53, CloudFormation, VPN, Direct Connect and Elastic Container Services.
- Resolved over 1500+ customer tickets pertaining to critical, highly complex problems that span multiple AWS services and domains.
- Increased customer autonomy by contributing to public-facing and internal knowledge bases by creating and maintaining documentation, FAQs, articles, and videos
- Participated in on-call rotation with global teams handling escalations in various AWS services. Handled business-critical, high-stress events such as production-down and DDoS scenarios, to identify root cause and recovery methods.
Intern
Hewlett Packard Enterprise
07.2015 - 07.2016
- Worked for a project based on development of automation framework for testing file systems
Education
M.Tech - Computer Network Engineering
M.S. Ramaiah Institute of Technology
08.2016
B.E. - Information Science and Engineering
Vemana Institute of Technology
01.2014
Skills
- Amazon Web Services (AWS) - VPN, DX, ELB, WAF, VPC, Route 53, Auto Scaling, IAM, CloudFormation, ECS, Elastic Beanstalk, IAM, RDS, Lambda, CloudWatch
- Computer Networking And Security -TCP/IP, HTTP/HTTPS, TLS, DNS, DHCP, OAuth2 and SAML authentication, IPSec VPN, DDoS mitigation, web application and network security and troubleshooting
- DevOps - Terraform, Kubernetes, automation, security, system administration, monitoring
- Programming - Python and bash
- Generative AI: GenAI basics, Amazon Bedrock, Amazon Q
- SAP: SAPonAWS basics, RISEwithSAP basics
Certification
AWS Solutions Architect Associate - Nov'24
Timeline
Technical Account Manager
Amazon Web Services
05.2022 - Current
AWS Cloud Support Engineer
Amazon Web Services
07.2017 - 07.2020
Intern
Hewlett Packard Enterprise
07.2015 - 07.2016
B.E. - Information Science and Engineering
Vemana Institute of Technology
M.Tech - Computer Network Engineering
M.S. Ramaiah Institute of Technology
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