Soumya Chattopadhyay
Regional Collection RM : Non-Mobility
Kolkata
Summary
Professional with 24 years of experience in Collection Operations, Credit Verification, Customer Servicing, Store Accounting, Sales & Marketing, MIS reports and Data analysis. Knowledge in managing operations with an aim to accomplish corporate plans & goals successfully. Proficiency in preparing collection plans, delegating the targets and developing overall and case specific strategies to recover money. Expertise in guiding the complete life cycle management of postpaid customers; with bad debt, retention, showroom management, bill delivery, provisioning & verification, documentation and compliance An effective communicator with strong leadership, people management, problem-solving, relationship management, negotiation and coordination skills Strong network with customers as well as dealers & channel partners
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
3
3
Languages
Work History
Regional Collection RM - Non Mobility East
Vodafone Idea Ltd.
05.2021 - Current
- Managed collections and ensured timely bill delivery for over 100 companies.
- Responsible for achieving Overall Collection, Bad Debt and Churn as per the set target.
- Enhanced DSO by liquidating invoices within 150 days and improving due date collections.
- Focused on achieving overall collection, reducing bad debt, and managing churn according to set targets.
- Achieved 100% compliance in payment posting within TAT, ensured accurate TDS posting, reduced TDS pendency, promoted digital payment processing via ViBA Portal, and resolved all disputes through the Dispute Resolution Portal within 60 days.
- Recognized for impactful contributions to collection targets.
- Best Collection RM for JFM -2023.
Regional Account Service Manager – East.
Vodafone Idea Ltd.
07.2020 - 04.2021
- Managed churn by implementing proactive and reactive retention strategies for assigned accounts across segments.
- Service Management - Ensure visit to all allocated set of Accounts & service review to maintain and develop a good relation with the accounts.
- Collections: Ensure enterprise collections, control bad debt on a YTD basis and ensure digital payments
- Service Management - Ensure visit to all allocated set of Accounts & service review to maintain and develop a good relationship with the accounts.
Enterprise Collection RM - Kolkata.
Vodafone India Limited.
01.2019 - 06.2020
- Achieved collection targets for mobility and non-mobility segments, enhancing revenue stability.
- Met budgeted bad debt and cost of collection targets for the circle, effectively managing collections from bad debt provisioning customers and minimizing flow to higher buckets.
- Streamlined GST-related processes for amendment data and managed all consolidated bill activities, providing timely updates to credit monitoring team.
- Received Prestigious Mega SStar Award for the quarter AMJ 2018.
- Dispute resolutions and handling escalations.
- Achieved significant milestones in project delivery.
- Dispute resolutions and handling esclations.
- Significant Achievement
Agency Collection Manager- Kolkata Hard/60 Bucket
Vodafone Mobile Services Ltd.
05.2016 - 12.2018
- Managed collection efforts, reducing bad debt and minimizing involuntary churn among retail 60/hard bucket customers.
- Handling monthly allocation of approx. 1 crore two Associate manpower and two Collection Agencies.
- Oversaw agency management tasks such as allocation, setting targets, distributing jobs, training, planning strategies, and ensuring agency viability.
- Responsible for overall agency management which includes Allocation, Target setting, Job distribution, Training, strategy planning, Target meeting and also taking care of Viability of the agencies.
- Achieved recognition for outstanding performance.
- Received Prestigious Mega SStar Award for the quarter AMJ 2018.
- Ranked 3rd PAN India for 60-90 Bucket collection in Sept 2018.
Zonal Credit & Collection Lead
Vodafone South Ltd.
08.2013 - 04.2016
- Over all responsibility of Credit & Collection for South Coastal Zone which comprises of East and West Midnapore District, Part of Hooghly and Howrah District.
- Achieved highest collection rates while minimizing bad debt and churn for the zone.
- Drove growth of zonal postpaid business by maintaining steady base and revenue increases.
- Relationship building with Large Corporates for smooth payment collection & Retention.
- Complete responsibility on Credit Verification – Verification TAT, Reject Reason and Audit.
- Resolution for high value disputed cases and handling collection esclation for South Coastal Zone.
- Achieved notable recognition for exceptional performance in collections.
- Won Cross functional “Zonathan” Contest for AMJ 2016.
- Won Prestigious C&C “Amra Raja” Contest Twice in – 2013-14.
- Received Vodafone SSTAAR Award for outstanding Collection performance in JAS quarter -2014.
Branch Credit & Collection Executive- ROB
Vodafone South Ltd.
11.2010 - 07.2013
- Over all responsibility of Credit & Collection in Burdwan Branch. Handling a Team of 4 Associate manpower and 2 C&C Agency with 20+ Manpower.
- Ensuring Highest collection(Min 98%) and Lowest Bad Debt(1.5%) for the Branch
- Monitored and drove INVOL retention for the branch in coordination with customer service team.
- Achieved net bill collection and bad debt target for the branch.
- Contributed to overall post paid business growth for the zone.
- Recognized for outstanding performance in achieving branch targets.
- Won best branch award for JFM 2012.
- Won prestigious Mega SStar Award for lowest bad debt in circle for quarter AMJ 2013.
Executive Finance & Accounting- Vodafone Store.
Vodafone Essar East Ltd.
08.2004 - 10.2010
- Managed end-to-end postpaid payment collection and updates at cash counter, ensuring accurate financial transactions.
- Handled invoicing for all saleable products and managed stock levels, optimizing inventory for Vodafone store.
- Oversaw SSK payment reconciliation and banking processes, maintaining financial accuracy and compliance.
- Conducted external and internal store audits to ensure compliance with company standards.
Cash Officer
SECS ( Hutch Associate)
05.2001 - 07.2004
- Collected cash and credit card payments promptly from store cash counter and SSK M/C, ensuring efficient transaction flow.
- Posted payments accurately into customer accounts, maintaining up-to-date financial records.
- Handling Bank deposition.
- Processed bank deposits.
- Defined job responsibilities for contract position.
- Contract
Education
PGDM - Sales & Marketing
BCCM (Salt Lake)
01-2001
Diploma HNC - Computer
NIIT
01-2000
Bachelors of Science - undefined
Calcutta University
01-1999
Higher Secondary - undefined
Serampore College
01-1995
Madhyamik - undefined
Ram Krishna Vidyapith
Suri, WB01-1993
Skills
- Collections Management
- Collections strategy
- Churn reduction
- Payment processing
- Vendor relations
- Channel optimization
- Negotiation Tactics
- Data Analysis Tools
Strategic planning
Teamwork and collaboration
Service excellence
Service excellence
Timeline
Regional Collection RM - Non Mobility East
Vodafone Idea Ltd.
05.2021 - Current
Regional Account Service Manager – East.
Vodafone Idea Ltd.
07.2020 - 04.2021
Enterprise Collection RM - Kolkata.
Vodafone India Limited.
01.2019 - 06.2020
Agency Collection Manager- Kolkata Hard/60 Bucket
Vodafone Mobile Services Ltd.
05.2016 - 12.2018
Zonal Credit & Collection Lead
Vodafone South Ltd.
08.2013 - 04.2016
Branch Credit & Collection Executive- ROB
Vodafone South Ltd.
11.2010 - 07.2013
Executive Finance & Accounting- Vodafone Store.
Vodafone Essar East Ltd.
08.2004 - 10.2010
Cash Officer
SECS ( Hutch Associate)
05.2001 - 07.2004
Diploma HNC - Computer
NIIT
Bachelors of Science - undefined
Calcutta University
Higher Secondary - undefined
Serampore College
Madhyamik - undefined
Ram Krishna Vidyapith
PGDM - Sales & Marketing
BCCM (Salt Lake)