SONIYA V
Bengaluru
Summary
Results-driven Sales and Customer Service Professional with over 8 years in collections, jewellery retail, and beauty advisory. Expertise in customer engagement, sales strategy, and relationship management. Currently serving as Collection Executive, fostering strong customer connections and driving team performance to meet payment and sales objectives.
Overview
4
4
Languages
2027
2027
years of professional experience
Work History
Collection Executive
Trust Paisa
- Current
- Executed customer follow-up and collection activities to ensure timely payments
- Coordinate with customers to support timely payments
- Maintained professional relationships with customers to facilitate open communication and resolve issues
- Collaborated with team members to achieve collection objectives and enhance team effectiveness
Senior Executive
Senco Gold & Diamonds
06.2024 - 08.2025
- Managed customer enquiries and sales activities to drive customer satisfaction
- Guided customers in product selection to enhance purchasing decisions
- Supported daily store operations to streamline processes
Senior Executive
ORRA Fine Jewellery
04.2023 - 04.2024
- Built customer relationships, facilitating product knowledge and assistance
- Contributed to store sales activities, optimising day-to-day customer service
- Assisted customers with inquiries, enhancing jewellery sales experience
Beauty Adviser
OLAY
11.2018 - 01.2023
- Advised customers on beauty and skincare products, enhancing their knowledge and purchase confidence
- Handled customer enquiries and provided tailored product recommendations, improving overall customer satisfaction
- Built strong customer relationships, contributing to increased customer loyalty and sales growth
Education
PUC - Arts
Department of Pre-university education
01-2012
SSLC -
Govt High School
Kolar01-2010
Skills
- Collections management
- Collections Strategy
- Debt Recovery Strategies
- Financial Negotiation
- Collections regulatory guidelines
- Customer relationship management
- Customer service
- Telephone communication
- Sales support
- Collections management
- Teamwork & Coordination
- Team collaboration
- Multitasking
- Communication & Interpersonal Skills
LANGUAGE
English
Hindi
Kannada
telugu
DECLARATION
I hereby declare that the information provided above is true to the best of my knowledge. Soniya V
PERSONAL DETAILS
Father's Name: Venkatesh Achari
Timeline
Senior Executive
Senco Gold & Diamonds
06.2024 - 08.2025
Senior Executive
ORRA Fine Jewellery
04.2023 - 04.2024
Beauty Adviser
OLAY
11.2018 - 01.2023
Collection Executive
Trust Paisa
- Current
PUC - Arts
Department of Pre-university education
SSLC -
Govt High School