Soumya Dabhade
Hyderabad
Summary
- Enthusiastic and self-sufficient product support engineer with over 12 years of experience. Strong problem-solving skills and a track record of successfully resolving complex technical issues.
- Highly adaptable to evolving environments and quick to learn and implement new technologies - data backup, monitoring, security, and control systems, Operations and Management of Cloud & Enterprise Server/Storage/Network Infrastructure in highly available and scalable environment.
- Worked on Virtualization, Hypervisor, and Linux/Windows Operating System Coordination of Help Desk services with comprehensive SLA.
- Supporting Production Applications, Handling Identity and Access Management Process. Experience knowledge and skills in troubleshooting Storage Craft Backup issues, tape issues, storage issues.
- Ability to work in a fast-paced environment, interact with staff, peers, and customers on a technical & professional level. Performs other duties as assigned or apparent.
- Performed application whitelisting and file integrity monitoring. NOC Monitoring for production servers and handling MI process. An effective communicator with potential to collate and process data thereby supporting vital business decision making.
- Troubleshooting the backup issues by analyzing the backup logs and diagnostic tools such as proc mon, Net mon. Demonstrated ability to work under pressure and deliver to meet SLA’s.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Engineer
Arcserve India Software Solutions Private Limited
12.2020 - 02.2024
- Deep technical knowledge of backup technologies and with the ability to understand the bigger picture including servers, network, and databases
- Provide expertise for system performance tuning, capacity planning, maintenance patching and new version installation
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software related infrastructure
- Experience with Windows server OS and RHEL
- Experience with virtualization technologies (VMware vSphere, Microsoft Hyper-V)
- Proven knowledge with core infrastructure services such DNS, DHCP, NETWORK ROUTING
- Experience in Storage platforms
- Experience in Storage and Backup/Recover platforms with multi-vendor storage solutions (Arcserve, Storage Craft).
L2 IT Officer
Bridge International Academies
08.2019 - 06.2020
- Hands-on experience in Operations and Management of various Enterprise Operating systems (Linux & Windows)
- Creating Volume Groups, Creating File systems, Increase/Decrease the file systems in Linux & Windows
- Configuring Linux Partitions with LVM & Active Directory Configuration in Linux & Windows
- Remotely connecting to Linux/Windows systems located in various datacentres & fixing the reported issues
- Monitoring the server performance, Cron jobs & process using top, iostat, vmstat, sar and ps
- Configuring user and group accounts and providing the required access to users
- Taking data backup from one server to another server using (Rsync, SCP and Tar)
- Rebooting the Servers remotely as per the request of Users or in any outage scenarios
- Performance monitoring of servers like CPU Utilization, Memory Utilization & File System Utilization, acting on them accordingly by sending the email or requesting for reboot as per utilization and maintaining them under threshold
- RAID level configuration (RAID 0 Concatenation/Striping, RAID 1, and RAID 5)
- Hands-on experience in Virtualization Technologies like VMware
- Managing different resources of virtual machines like adding Disks, Memory
- Monitoring system performance from vCenter level
- Good Experience on DRS & High Availability
- Pro-actively monitoring all alarms for both physical and virtual servers & working on the solution with or without downtime as per the customer SLA.
IT Support Analyst
CA Technologies
Hyderabad
- Support and maintain the Security Information and Event Management (SIEM) system, Intrusion Detection Systems (IDS) and other monitoring tools as needed
- Maintain cyber security operations monitoring standard operating procedures to effectively manage and mitigate cyber security events
- Maintain strong understanding of network infrastructure, computer operating systems, software used for cyber security and other technologies to ensure adequate defence in depth design across the IT enterprise
- Tuning SIEM/security monitoring rules/alerts/reports
- Handling of P1 incidents and Major Incidents along with other L2 and L3 support teams within GIS and application vendors
- Supporting production applications
- Presenting change requests to Pre-CAB and CAB
- Understanding context and events from system and security logs
- Network and system security/administration
- Basic understanding of security threats and attacks
- Experience with desktop operating systems (Windows, MacOS, Linux)
- Technical expertise in security event analysis
- Experience in working across multiple teams
- Troubleshooting skills and mindset
- 5 years of experience working in a Security Operations Centre functioning in Security Analysis, Incident Response, Attack Analysis, or Computer Network Defence (CND) capacity in a large, mission-critical environment
- Handled access management for over 50+ CA internal applications
- Creation and management of mainframe, SFDC and Service Cloud user accounts
- Access creations, modifications for all internal CA applications
- Password resets for all applications including windows servers, mainframe, and UNIX servers
- Creating and scheduling the changes after obtaining stakeholders’ approvals
- Managing emails and web tickets simultaneously adhering to SLA’s.
ServiceDesk Engineer
TEK Systems (Client - CA Technologies)
Hyderabad
- Troubleshooting all types of computer hardware/ CA installed s/w
- Troubleshooting all types of PC Operating systems like Windows 8.1, Windows 8, Windows 7, Windows XP, Windows NT, RHEL and Mac OSX
- Providing technical Level 1 phone support over the phone for internal CA Employees, Vendors and Partners across the globe
- Creation, management of accounts on Active Directory, password resets and unlocks
- Creation, management of security groups, distribution groups and computers in Active Directory
- Creation, management of user mailboxes, room mailboxes, shared mailboxes, distribution lists, mail contacts on Exchange Server 2010
- Handled access and modifications of file share servers
- Deploying software’s to the users’ computers as per their requirement using CA IT Client Manager.
IT Analyst
Mahindra Satyam BSG
Hyderabad
- I was a part of the IT support team providing phone, email and chat support for employees of REED Elsevier
- Performed client OS, network, email and hardware troubleshooting
- Managed shared folder and mailbox accesses
- Initiated P1 and Outage processes
- Creating of Network accounts, Home Directory, User mailboxes, Generic mailboxes, external recipients and Distribution lists or Groups on Exchange server 5.5, 2003, 2007 and 2010
- Creation of shared folders and grant the appropriate permissions accordingly
- Create and troubleshoot iPass / VPN-token and VPN-juniper accounts
- Backing up of termed user mailboxes
- Help users in software installation remotely using Altiris tool and fixing
- Software related issues by remotely accessing of the machines
- Assisting end users who use a wide variety of desktops, Laptops, Microsoft applications and Citrix environment
- Document all service requests, status and resolutions for tracking and Trending analysis
- Participate in implementing process improvement ideas to improve Customer satisfaction
- Provide technical advice, guidance and training to new starters
- Worked on Blackberry Enterprise Server 4.1 and 5.0 Versions, created BES (Blackberry Enterprise Server) accounts, resetting activation passwords, troubleshooting Blackberry Issues.
Education
B.Tech - Electrical, Electronics And Communications Engineering
ASTRA Engineering College
Hyderabad04-2011
Skills
- Strong IT Skills
- Attention to Details
- Project Execution
- Ability to communicate well
- IT Software/Hardware Asset
- Agile Methodologies
- Incident response
- TCP/IP, computer networking, routing, and switching
- Experience working on backup products Arcserve UDP and Storage craft
- Hyper-v, Vmware, BMR, Draas
- Storage concepts
- Log Analysis, Diagnostic tools
- Certified Ethical Hacker - ID NO: ECC6135087294
Certification
Certified Ethical Hacker - ID NO: ECC6135087294
Languages
- English
- Marathi
- Hindi
- Telugu
Personal Information
Date of Birth: 01/04/90
Timeline
Support Engineer
Arcserve India Software Solutions Private Limited
12.2020 - 02.2024
L2 IT Officer
Bridge International Academies
08.2019 - 06.2020
IT Support Analyst
CA Technologies
ServiceDesk Engineer
TEK Systems (Client - CA Technologies)
IT Analyst
Mahindra Satyam BSG
B.Tech - Electrical, Electronics And Communications Engineering
ASTRA Engineering College
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